Lead Customer Service Representative

Circle K Stores • Pflugerville, TX

12d • Onsite

About The Position

The Lead Customer Service Representative provides fast, friendly customer service in a fast-paced retail store environment. The role includes greeting customers, operating the register, cashiering, making purchase suggestions, and sometimes working with the store’s food program. The representative works throughout the store, inside and outside, to maintain store appearance and complete daily tasks. The position also provides entry-level management experience by leading shifts regularly and supervising employees.

Requirements

• Ability to provide excellent customer care and communicate through friendly conversation.
• Ability to work at a quick pace while maintaining a positive attitude.
• Ability to work as part of a team to accomplish daily goals.
• Ability to think quickly, offer suggestions, and solve problems.
• Ability to lead a team and provide entry-level employee supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
• Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist with some twisting for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with the hands; handwork requires eye-hand coordination and may require climbing a ladder.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly service.
• Run the register and cashier.
• Make purchase suggestions and sell products to customers.
• Sometimes work with the food program.
• Lead shifts on a regular basis and provide entry-level supervision to employees.
• Work in different areas inside and outside the store to maintain store appearance and standards.
• Provide regular and predictable onsite attendance.
• Work with the team to accomplish daily store tasks.

Benefits

• Medical, vision, dental, and life insurance.
• Short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Fast career opportunities.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed