Lead Customer Service Representative

Circle K•Toledo, OH

11d•$13 - $13•Onsite

About The Position

The Lead Customer Service Representative provides fast, friendly customer service in a fast-paced retail store. Duties include greeting customers, operating the register, cashiering, making purchase suggestions, and occasionally assisting with the food program. The role also regularly leads shifts, providing entry-level management and employee supervision experience. The representative works in various areas inside and outside the store to maintain appearance standards and complete daily tasks with the team. Regular and predictable onsite attendance is required.

Requirements

Ability to sell products to customers and provide excellent customer care.
Strong communication skills and ability to engage in friendly conversation.
Ability to work at a quick pace while maintaining a positive attitude.
Ability to work as part of a team to accomplish daily goals.
Problem-solving skills, quick thinking, and ability to offer suggestions.
Ability to lead a team and provide entry-level employee supervision.
Ability to stand and/or walk for up to 8 hours.
Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift.
Ability to occasionally lift and/or carry up to 60 pounds from ground to waist level.
Ability to push or pull with the arms using up to 20 pounds of force.
Ability to bend at the waist with some twisting for up to one hour per shift.
Ability to grasp, reach, and manipulate objects with hands, with eye-hand coordination; may need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

Retail and customer service experience.
Entry-level management experience.
Sales associate or cashiering experience.
High school diploma or equivalent.
Motivation to advance in a career.
Willingness to learn and have fun.

Responsibilities

Greet customers and provide fast, friendly service.
Operate the register and cashier.
Make purchase suggestions and assist customers with sales.
Sometimes work with the store’s food program.
Lead shifts on a regular basis.
Provide entry-level supervision of employees.
Work throughout the store, inside and outside, to maintain store appearance standards and complete daily tasks.
Provide regular and predictable onsite attendance.