Lead CSR (Head Teller)

Builtwell Bank • Chattanooga, TN

26d

About The Position

As a Builtwell Bank Lead CSR, you are the first point of contact in building relationships with valued customers. You welcome customers entering the Financial Center, serve their transaction needs, and have meaningful conversations to identify additional opportunities to meet their financial needs. The role combines customer service and teller operations with supervising and coaching CSRs, while following established policies, cash controls, and security procedures.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent communication skills.
• Strong customer service skills.
• Ability to handle money transactions with a high degree of accuracy.
• Ability to stand for extended periods and lift up to 25 pounds in coin or currency.
• Ability to learn and follow Financial Center operating and security procedures.

Responsibilities

• Represent Builtwell Bank with integrity in the branch and community, follow established policies and procedures, and deliver excellent customer service.
• Supervise CSRs and provide meaningful coaching.
• Operate an inside or drive-through teller window, providing accurate, efficient, and professional paying and receiving transaction services.
• Demonstrate knowledge of available products and services to answer customer inquiries.
• Balance cash items, teller over/short reports, and other negotiable financial items while following branch cash control policies and procedures.
• Answer telephone calls in a friendly, professional manner and maintain a positive, helpful attitude.
• Work effectively as part of the branch team to exceed team and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED