Lead CSR (Head Teller)

Builtwell Careers • Chattanooga, TN

25d

About The Position

The Lead CSR (Head Teller) is a customer-facing role at Builtwell Bank, welcoming customers at Financial Centers, handling their transaction needs, and having conversations to identify additional opportunities to meet their financial needs. The role represents the bank with integrity, follows established policies and procedures, and delivers high-quality customer service. It also supervises and coaches CSRs while performing teller operations in a fast-paced environment.

Requirements

• High school diploma or GED.
• Basic computer skills.
• Excellent communication skills.
• Strong customer service skills.
• Ability to process money transactions with a high degree of accuracy.
• Ability to stand for extended periods and lift up to 25 pounds in coin or currency.
• Ability to learn and follow financial center operating and security procedures.

Responsibilities

• Represent Builtwell Bank with integrity in the branch and community, following established policies and procedures while delivering excellent customer service.
• Supervise CSRs and provide meaningful coaching.
• Operate an inside or drive-through teller window, accurately and efficiently providing paying and receiving transaction services.
• Demonstrate knowledge of available products and services to answer customer inquiries.
• Balance cash items, teller over/short reports, and other negotiable financial items while following branch cash-control policies and procedures.
• Answer telephone calls in a friendly, professional manner with a positive, helpful attitude.
• Work as part of the branch team to exceed team and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED