Lead CSR/Teller - Itasca - FT (Spanish A Plus)

Fifth Third Bank • Itasca, IL

15d • $43,680 - $67,700 • Onsite

About The Position

The Lead CSR/Teller provides excellent customer service, deepens customer relationships, and refers customers to appropriate business partners for consultative conversations. The role handles the most complex Customer Service Representative duties and exercises considerable independent judgment while managing risk and following bank policies and procedures. It also supports the efficient operation of the financial center, maintains cash-balancing records, and assists with training newly hired Customer Service Representatives. Spanish is listed as a plus.

Requirements

• High school diploma or GED.
• Extensive cash handling.
• In-depth knowledge of retail policies and procedures to perform essential duties with minimal supervision.
• Ability to interact comfortably and confidently with the public.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to act as a leader and resource for customers and the platform team.
• Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Nice To Haves

• Spanish language ability.

Responsibilities

• Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate financial resources.
• Follow up on customer questions, resolve issues, and communicate responsively and clearly.
• Protect the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Collaborate with the Financial Center Manager to complete monthly cash counts and gather and report monthly FCA requests.
• Perform daily office responsibilities with Customer Service Representatives and Bankers to maintain efficient operations.
• Maintain balancing records in accordance with policy, correct outages, and assist others as needed.
• Keep current on bank policies and financial center procedures, and use sound judgment within established guidelines.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs during interactions and outreach, and refer customers to Bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services and use appropriate tools to track referrals.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED