Lead Concierge/Front Desk Full Time
About The Position
The Lead Concierge is a working team leader responsible for overseeing the operation of the Concierge team. The role serves as the face of the community and manages the hub for resident and guest activity planning. The Lead Concierge models, leads, trains, and monitors Concierge team performance, and works with the Business Operations Manager to track team performance and customer service metrics. The position is full-time, Monday through Friday, from 8:00 a.m. to 4:30 p.m. The Waters’ mission is “To create a sense of community where everyone THRIVES.” The organization emphasizes teamwork, humility, responsibility, innovation, celebrating victories, and making every moment matter. Team members are expected to help create a fun, engaging, and caring environment for residents and to engage with residents’ family and friends.
Requirements
- At least two years of experience as a concierge or in a related position.
- Compassion for and commitment to hospitality, service, and excellence in elderly care.
Nice To Haves
- Advanced education in hospitality or a related field.
- Leadership experience.
Responsibilities
- Oversee the operation of the Concierge team.
- Serve as the face of the community and manage the hub for resident and guest activity planning.
- Model, lead, train, and monitor the performance of the Concierge team.
- Work with the Business Operations Manager to track Concierge team performance and customer service metrics.
- Create a fun, engaging, and caring environment for residents.
- Engage residents’ family and friends and take time to visit with them.
Benefits
- Paid holidays; double time for holidays worked.
- Instant access to 50% of earned but unpaid income with OnShift.
- PTO that can be used as it is earned.
- Medical and dental benefits available on the first of the month.
- 401(k), fully vested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
