Front Desk Concierge (Full Time)
About The Position
The Front Desk Concierge is the first point of contact for patients, visitors, and staff. The role provides customer service, directions, and visitor coordination, and activates hospital emergency overhead codes according to established protocols. The Concierge helps maintain a welcoming, safe, and organized front lobby while supporting hospital communication processes. The position requires a high school diploma or equivalent, strong communication and interpersonal skills, basic computer proficiency, and the ability to multitask, follow hospital policies, and remain professional in fast-paced or emergency situations. The schedule is 3:00 PM–11:30 PM, with availability for flexible schedules, including weekends and holidays as needed. The role may require standing or sitting for extended periods.
Requirements
- High school diploma or equivalent.
- Strong verbal communication and interpersonal skills.
- Ability to remain calm and professional in fast-paced or emergency situations.
- Clear speaking voice for overhead announcements.
- Basic computer proficiency.
- Ability to multitask and prioritize responsibilities.
- Professional appearance and demeanor.
- Ability to follow hospital policies and procedures.
- Availability to work flexible schedules, including weekends and holidays as needed.
- Ability to stand or sit for extended periods.
Nice To Haves
- Bilingual in English and Spanish.
- 1–2 years of customer service experience, preferably in healthcare or hospitality.
- Completion of emergency code activation competency training upon hire.
- Training and competency validation on the PBX system for backup coverage.
- Experience working in a hospital or medical setting.
- Familiarity with visitor management systems.
- Experience handling high-volume customer interactions.
- Knowledge of patient experience standards.
- Experience working with diverse populations.
- Understanding of HIPAA and hospital confidentiality policies.
Responsibilities
- Serve as the first point of contact for patients, visitors, and staff.
- Provide directions and coordinate visitors.
- Activate hospital emergency overhead codes in accordance with established protocols.
- Help maintain a welcoming, safe, and organized front lobby environment.
- Support hospital communication processes.
- Follow hospital policies and procedures.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
