Lead Concierge/Front Desk Full Time

The Waters • Plymouth, MN

1d

About The Position

The Lead Concierge is a working team leader responsible for overseeing the Concierge team's operations, serving as the face of the community, and managing the hub for resident and guest activity planning. The role models, leads, trains, and monitors the Concierge team's performance, and works with the Business Operations Manager to track team performance and customer service metrics.

The Waters' mission is to create a sense of community where everyone thrives. Team members are expected to reflect that mission through professional, caring, and compassionate service.

Requirements

• At least two years of experience as a concierge or in a related position.
• Compassion for and commitment to hospitality, service, and excellence in elderly care.
• Ability to create a fun, engaging, and caring environment for residents.
• Ability to engage residents' family and friends and take time to visit with them.

Nice To Haves

• Advanced education in hospitality or a related field.
• Leadership experience.

Responsibilities

• Oversee the operation of the Concierge team.
• Serve as the face of the community.
• Manage the hub for resident and guest activity planning.
• Model, lead, train, and monitor the performance of the Concierge team.
• Work with the Business Operations Manager to track Concierge team performance and customer service metrics.

Benefits

• Paid holidays; double time for holidays worked.
• Instant access to 50% of earned but unpaid income with OnShift.
• PTO that can be used as it is earned.
• Medical and dental benefits available on the first of the month.
• 401(k), fully vested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed