Lead Club Receptionist - Soho Beach House Miami

Soho House•Miami Beach, FL

6d•Onsite

About The Position

The Lead Club Receptionist supervises the Club reception team and helps deliver a warm, professional, seamless welcome to members, guests, and visitors. As the first point of contact, this person sets the tone for service and ensures reception operations run smoothly in a fast-paced luxury environment. The role calls for strong communication, attention to detail, and leadership by example. The Lead Club Receptionist is expected to know the House, its amenities, the local neighborhood, and members’ needs, helping create a familiar “home away from home” experience. The role oversees daily Club Reception operations, including check-ins, guest queries, reservations, administrative duties, reception standards, schedules, team communication, systems, bookings, membership data, and reporting. It also handles escalations and service recovery, trains team members, coordinates with other departments, supports events and membership initiatives, and maintains a visible, member-facing presence at the desk. The position may also support other duties needed to run the House.

Requirements

2–4 years in a receptionist or front-of-house role within a premium hospitality environment.
Excellent communication and interpersonal skills.
High level of discretion and professionalism.
Calm, professional, and highly organized under pressure.
Fluent in English.
Strong administrative skills and knowledge of booking systems and Microsoft Office.
Able to grasp, turn, and hold objects with hands; remain on feet for at least 8 hours; move quickly between areas of the club; move, pull, carry, or lift at least 40 pounds; and occasionally kneel, bend, crouch, and climb.
Able to work indoors and outdoors.

Nice To Haves

Previous supervisory or leadership experience.
Additional language skills.
Experience in a busy, high-profile venue and a natural flair for first-class service.
Reliability, friendliness, and a collaborative approach.

Responsibilities

Supervise and support the reception team in delivering consistent, high-quality service.
Manage daily Club Reception operations, including member check-ins, guest queries, reservations, and administrative duties.
Keep the reception area immaculate, well-stocked, and welcoming, and uphold team grooming, conduct, and service standards.
Handle member and guest interactions with discretion, warmth, and professionalism, leading by example.
Oversee shift schedules, task delegation, and team communication to maintain coverage and efficiency.
Act as the main point of contact for escalated queries, complaints, and service recovery situations.
Coordinate with other departments to support guest needs and experiences.
Train and onboard new reception team members and conduct refresher sessions.
Monitor reception systems, bookings, and the membership database, ensuring data accuracy and compliance.
Prepare daily reports and handovers for management, identifying service or operational issues.
Build relationships with members and guests and communicate feedback to management.
Maintain a strong member-facing presence at the desk, support other departments, and provide in-person assistance to members as needed.
Take initiative to provide service support when needed to ensure a positive member experience.
Greet, welcome, and usher Cecconi’s guests.
Assist with check-in for large-scale parties, screenings, and ticketed events, prioritizing members and minimizing tensions or issues.
Work with Membership and Member Relations teams to support their initiatives.
Perform other duties as required to support the running of the House.

Benefits

Medical, dental, and vision benefits for eligible full-time employees.
Retirement fund with a 2% match for eligible full-time employees.
Sick days and vacation days for full-time employees.
Career development opportunities, including domestic or international and managerial or technical progression.
Training to develop technical and managerial skills.
Soho Impact mentoring, apprenticeship, local outreach, and sustainability opportunities.
Internal and external learning and development courses.
Cookhouse & House Tonic food and drink activities, trips, training, and events, available to all.
Team events, including fitness sessions, cinema screenings, and art classes.
A substantial meal provided free of charge while on duty in the Houses and Restaurants.
Competitive compensation packages and global benefits and perks.