Club Receptionist - Soho Beach House Miami
About The Position
The Club Receptionist creates a warm, polished and seamless first impression for members, guests and visitors at Soho Beach House Miami. As the first point of contact, the role sets the tone for the member experience through confident hosting, discretion, strong communication and attention to detail in a fast-paced private members’ club environment. The Receptionist welcomes and recognizes members, supports guests, and helps maintain a calm, personal and efficient front-of-house experience throughout the day. The role requires knowledge of the House, its amenities, the local neighborhood and members’ needs to help create a familiar “home away from home” feeling. It also supports the day-to-day coordination of Club operations, service recovery, events, guest arrivals and communication between members, colleagues and internal teams.
Requirements
- Ideally, up to 2 years of experience in a busy, high-profile venue.
- Strong attention to detail.
- High level of discretion and professionalism.
- Excellent customer service skills and a natural flair for first-class service.
- Fluency in English.
- Organized and reliable.
- Ability to handle feedback to achieve member satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Ability to understand and follow written and verbal instructions.
- Excellent interpersonal, communication and problem-solving skills.
- Flexible schedule and ability to work nights, weekends and holidays as needed.
- Ability to seize, grasp, turn and hold objects with hands.
- Ability to work on your feet for at least 8 hours.
- Ability to move quickly between different parts of the club.
- Ability to move, pull, carry or lift at least 40 pounds.
- Ability to occasionally kneel, bend, crouch and climb as required.
- Ability to work indoors and outdoors.
Responsibilities
- Welcome members by name and greet guests and visitors warmly, professionally and confidently.
- Answer standard questions about menus, operating hours, amenities, availability and pricing.
- Maintain a clean, sanitary and safe reception work environment, including the reception area, desk and coat check closet.
- Perform Guest List duties on the floor level, in the club and/or at Ocho, if applicable.
- Address guest concerns in real time, redirect or problem-solve as needed, and establish action items.
- Assist guests with checking and retrieving coats or other items left behind.
- Build relationships with members and guests and communicate feedback to management.
- Maintain a strong member-facing presence at the desk, support all departments and speak with members in person when needed.
- Update members’ OpenTable notes with service preferences.
- Update reception notes in member profiles with relevant personal preferences to support a tailored member experience.
- Take the initiative to provide service support when needed to ensure a great member experience.
- Greet, welcome and usher Cecconi’s guests.
- Provide the first welcome for all Bedroom check-ins.
- Assist with check-in for large-scale parties, screenings and ticketed events, prioritizing members and minimizing tensions or issues.
- Work with Membership and Member Relations teams to support their initiatives.
- Ensure a smooth handover to colleagues at the end of the day.
- Promote member events to drive attendance and increase bookings.
- Work with Member Relations to implement new systems or standard operating procedures pertaining to members.
- Perform other duties as required or assigned by a supervisor or manager.
Benefits
- Medical, dental and vision coverage for eligible full-time employees.
- Retirement fund with a 2% match for eligible full-time employees.
- Sick days and vacation days for full-time employees.
- Career development opportunities domestically or internationally, and managerially or technically.
- Mentoring, apprenticeship, local outreach and sustainability initiatives through Soho Impact.
- Internally and externally run learning and development courses.
- Food and drink trips, training and events through Cookhouse & House Tonic.
- Monthly team events, including fitness sessions, cinema screenings and art classes.
- A substantial meal provided free of charge while on duty in Houses and Restaurants.
- Competitive compensation packages with global benefits and perks.
- Training to develop technical and managerial skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
