Lead Club Receptionist - Soho Beach House Miami
About The Position
The Lead Club Receptionist supervises the Club reception team and ensures members, guests, and visitors receive a warm, professional, and seamless welcome. As the first point of contact, this role sets the tone for exceptional service and keeps reception operations running smoothly in a fast-paced, luxury environment. The position calls for strong communication, attention to detail, and leadership by example. Club Reception is central to the member journey. The Lead Club Receptionist helps create a familiar “home away from home” experience by knowing the House, its amenities, the local neighborhood, and members’ needs. The role also maintains a visible member-facing presence, supports other departments and their initiatives, and helps provide service support wherever needed.
Requirements
- 2–4 years in a receptionist or front-of-house role within a premium hospitality environment.
- Excellent communication and interpersonal skills.
- High level of discretion and professionalism.
- Calm, professional, and highly organized under pressure.
- Fluent in English.
- Strong administrative skills and knowledge of booking systems and Microsoft Office suite.
- Ability to seize, grasp, turn, and hold objects with hands.
- Ability to work on feet for at least 8 hours.
- Ability to move quickly between parts of the club.
- Ability to move, pull, carry, or lift at least 40 pounds.
- Ability to occasionally kneel, bend, crouch, and climb as required.
- Ability to work indoors and outdoors.
Nice To Haves
- Previous supervisory or leadership experience.
- Additional language skills.
- Experience in a busy, high-profile venue and a natural flair for first-class service.
Responsibilities
- Supervise and support the reception team in delivering consistent, high-quality service.
- Manage daily Club Reception operations, including member check-ins, guest queries, reservations, and administrative duties.
- Keep the reception area immaculate, well-stocked, and welcoming, and uphold team grooming, conduct, and service standards.
- Handle member and guest interactions with discretion, warmth, and professionalism.
- Oversee shift schedules, task delegation, and team communication to maintain coverage and efficiency.
- Serve as the main point of contact for escalated queries, complaints, and service recovery situations.
- Communicate closely with other departments to coordinate guest needs and experiences.
- Train and onboard new reception team members and conduct refresher sessions.
- Monitor reception systems, bookings, and the membership database, ensuring data accuracy and compliance.
- Prepare daily reports and handovers for management, identifying service or operational issues.
- Build relationships with members and guests and communicate feedback to management.
- Perform other duties as required to support the running of the House.
- Maintain a strong member-facing presence at the desk, support all departments, and speak with members in person as needed.
- Take the initiative to provide service support when needed to ensure a great member experience.
- Greet, welcome, and usher Cecconi’s guests.
- Assist with check-in for large-scale parties, screenings, and ticketed events, prioritizing members and minimizing tensions or issues.
- Work with Membership and Member Relations teams to support their initiatives.
Benefits
- Full-time employees are eligible for medical, dental, and vision benefits.
- Retirement fund with a 2% match for full-time employees.
- Sick days and vacation days for full-time employees.
- Career development and opportunities to progress domestically or internationally, managerially or technically.
- Training to develop technical and managerial skills.
- Learning and development courses, both internally and externally run.
- Soho Impact initiatives, including mentoring, apprenticeship, local outreach, and sustainability.
- Cookhouse & House Tonic food and drink trips, training, and events.
- Monthly team events, including fitness sessions, cinema screenings, and art classes.
- A substantial free team meal while on duty in the Houses and Restaurants.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
