Club Receptionist - Soho Beach House Miami

Soho House•Miami Beach, FL

6d•Onsite

About The Position

The Club Receptionist creates a warm, polished and seamless first impression for members, guests and visitors at Soho Beach House Miami. As the first point of contact for the House, the role sets the tone for the member experience through confident hosting, discretion, strong communication and close attention to detail in a fast-paced private members’ club environment. The Receptionist delivers a considered welcome, recognizes regular members, supports guests confidently and helps keep the front-of-house experience calm, personal and efficient. The role also supports the day-to-day coordination of Club operations and helps create a familiar “home away from home” feeling by knowing the House, its amenities, the local neighborhood and members’ needs. The successful candidate will ideally have up to two years’ experience in a busy, high-profile venue and a natural flair for first-class service. They should be reliable, friendly and eager to contribute to a successful team.

Requirements

Ideally, up to two years’ experience in a busy, high-profile venue.
Strong attention to detail.
High level of discretion and professionalism.
Excellent customer service skills.
Fluent in English.
Organized and reliable.
Ability to handle feedback to achieve member satisfaction.
Ability to multitask and work in a fast-paced environment.
Ability to understand and follow written and verbal instructions.
Excellent interpersonal, communication and problem-solving skills.
Flexible schedule and ability to work nights, weekends and holidays as needed.
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on feet for at least eight hours.
Must be able to move quickly between parts of the club.
Must be able to move, pull, carry or lift at least 40 pounds.
Must occasionally kneel, bend, crouch and climb as required.

Responsibilities

Welcome members by name and greet guests and visitors warmly, professionally and confidently.
Answer standard questions about menus, hours of operation, amenities, availability and pricing.
Maintain a clean, sanitary and safe reception area, desk and coat-check closet.
Perform guest-list duties on the floor, in the club and/or at Ocho, if applicable.
Support, redirect and problem-solve guest concerns in real time, ensuring action items are set.
Assist guests with checking and retrieving coats and other belongings.
Build relationships with members and guests and communicate feedback to management.
Maintain a strong member-facing presence at the desk, support all departments and speak with members in person when needed.
Update members’ OpenTable notes with service preferences and update reception notes in member profiles with relevant personal preferences.
Take the initiative to provide service support when needed to ensure a great member experience.
Greet, welcome and usher Cecconi’s guests.
Provide the first welcome for all bedroom check-ins.
Assist with check-in for large-scale parties, screenings and ticketed events, prioritizing members and minimizing tensions or issues.
Work with Membership and Member Relations teams to support their initiatives.
Promote member events to drive attendance and increase bookings.
Work with Member Relations to implement new systems or standard operating procedures relating to members.
Ensure a smooth handover to colleagues at the end of the day.
Perform other duties as required or assigned by a supervisor or manager.

Benefits

Full-time employees are eligible for medical, dental and vision benefits.
Retirement fund with a 2% match for full-time employees.
Paid sick days and vacation days for full-time employees.
Career development opportunities domestically or internationally, managerially or technically.
Training to develop technical and managerial skills.
Learning and development courses, both internally and externally run.
Soho Impact mentoring, apprenticeship, local outreach and sustainability initiatives.
Cookhouse and House Tonic food-and-drink trips, training and events.
Monthly team events, including fitness sessions, cinema screenings and art classes.
A substantial free team meal while on duty in the Houses and Restaurants.