Lead Clerk

WinCo Foods•Lakewood, CA

4d•$24 - $31•Onsite

About The Position

The Lead Clerk assists store management with operations by performing clerk duties in the designated grocery or freight department, leading by example, and supporting the department manager with general operations as directed. The role delivers fast, friendly customer service, responds professionally to questions and complaints, and performs grocery clerk, cashier, and/or freight stocker duties as needed. The Lead Clerk also guides assigned employees, including coordinating breaks and lunches, and performs other related work. Responsibilities may include monitoring customer traffic and checkout coverage, maintaining clean and orderly work and storage areas, supporting employee activities, and assisting supervisors. The role requires awareness of customer and employee safety and may include cashiering, stocking and rotating merchandise, operating department equipment, and handling cleaning materials. Pay is listed as USD $24.42–$31.40 per hour.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, with strong verbal, written, and interpersonal skills, and establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and address difficult or angry customers, vendors, and coworkers with composure and professionalism.
Understand company practices, policies, and procedures well enough to judge and respond effectively to customer activity.
Demonstrate initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic math and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon; 21 in all other states.
Consistently provide world-class customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform the duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
Understand overall company practices through previous experience in the designated department or equivalent.
Use cleaning chemicals properly in accordance with manufacturer guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods and walk, move rapidly, bend, stoop, twist, and turn frequently.
Remain mentally alert while performing duties involving potential hazards related to procedures, machines, equipment, and work aids.
Understand state and federal regulations when certification is needed.
Hold a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while promoting friendly and enthusiastic customer service.
Perform clerk duties in the designated grocery or freight department, with responsibilities that may include grocery clerk, cashier/checker, and freight stocker tasks.
Handle customer complaints and requests, approve checks, sell gift certificates, issue refunds, receive returned check payments, and answer customer questions.
Monitor area activities, including customer traffic flow and checkout-lane coverage.
Maintain the cleanliness and appearance of work areas, storage areas, equipment, and retail displays; clean by mopping, sweeping, and removing garbage.
Keep the department or assigned area clear of excess carts, baskets, and garbage.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide direction and leadership to clerks, demonstrate job responsibilities and assigned tasks, and answer employee questions.
May monitor cashier money-handling procedures and assist with scan-system issues such as UPC codes not on file and scan-pricing errors.
May stock department racks, shelves, displays, and coolers; handle cleaning materials and department equipment; pull cardboard; face walls and aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.