Lead Clerk

WinCo Foods•Moreno Valley, CA

3d•$24 - $31•Onsite

About The Position

Assist store management with operations by performing clerk duties in the designated grocery or freight department, leading by example, and supporting the department manager with general operations as directed. Provide professional assistance with customer questions and complaints and help ensure customers receive fast, friendly service. Perform grocery clerk, cashier and/or freight stocker duties while providing direction and support to assigned employees. The role may involve working varied shifts in a 24/7 operation, including nights, weekends, and holidays. Pay range: USD $24.42–$31.40 per hour.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, with strong verbal, written, and interpersonal skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership, maintain composure, and address difficult or angry individuals professionally.
Understand company practices and policies sufficiently to judge and respond to customer activity.
Demonstrate initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Consistently provide high-quality customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the applicable grocery clerk, cashier, and/or freight stocker job descriptions.
Have previous experience in the designated department or equivalent to understand company practices.
Use cleaning chemicals according to manufacturer guidelines and instructions.
Handle food products in accordance with state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying sizes and weights up to 50 pounds frequently.
Stand for long periods and walk, move rapidly, bend, stoop, twist, and turn frequently.
Maintain mental alertness while performing duties involving potential hazards related to procedures, machines, equipment, and work aids.
Understand state and federal regulations when certification is needed.
Meet the minimum age requirement: 18 in Montana and Oregon; 21 in all other states.
Obtain a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while promoting friendly, enthusiastic customer service.
Perform clerk duties in the assigned grocery or freight department, including applicable cashier and freight-stocking duties.
Handle customer complaints and requests; approve checks, sell gift certificates, issue refunds, receive returned check payments, and answer customer questions as needed.
Monitor area activities, customer traffic, and checkout-lane coverage.
Maintain cleanliness and appearance of work areas, storage areas, equipment, and displays; remove excess carts, baskets, and garbage.
Monitor employee arrivals, breaks, lunches, and departures in the area of responsibility.
Communicate regularly with the immediate supervisor and provide assistance as needed or directed.
Provide direction and leadership to clerks, demonstrate assigned tasks, and answer employee questions.
Monitor cashier money-handling procedures and assist with scan-system procedures when needed.
Stock and rotate merchandise, fill racks, shelves, displays, and coolers, pull cardboard, and face walls and aisles as needed.
Use cleaning materials, department machines, and equipment as required.
Maintain awareness of customer and employee safety.
Perform other duties as assigned or needed.