Lead Clerk

WinCo Foods•Carrollton, TX

About The Position

The Lead Clerk assists store management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and assisting the department manager with general operations as directed. The role provides fast, friendly customer service, responds professionally to questions and complaints, performs clerk, cashier and/or freight-stocker duties, and helps assigned employees complete their tasks, including coordinating breaks and lunches. The Lead Clerk provides direction and leadership to clerks, monitors activity and staffing in the area, communicates regularly with the immediate supervisor, and helps maintain a clean, appealing, safe work environment. Duties and qualifications may vary, and employees must comply with company policies and applicable laws.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, using strong verbal, written, and interpersonal communication skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership, maintain composure, and professionally address difficult or angry customers, vendors, and coworkers.
Understand company practices and policies and procedures well enough to judge and respond effectively to customer activity.
Demonstrate initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet minimum age requirements: 18 years old in Montana and Oregon, and 21 years old in all other states.
Provide world-class customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the relevant grocery clerk, cashier, and/or freight stocker job description.
Have previous experience in the designated grocery or freight department, or equivalent, to understand overall company practices.
Use cleaning chemicals properly in accordance with manufacturer guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods; walk and move rapidly; and bend, stoop, twist, and turn frequently.
Perform duties with mental alertness around potential hazards involving procedures, machines, equipment, and work aides.
Understand state and federal regulations if certification is needed.
Hold a food handlers certification as required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while encouraging a friendly, enthusiastic customer-service atmosphere.
Perform clerk duties in the designated grocery or freight department, including duties described for grocery clerks, cashiers/checkers, and freight stockers.
Handle customer complaints and requests; approve checks, sell gift certificates, issue refunds, receive returned-check payments, and answer customer questions as applicable.
Monitor area activity, including customer traffic flow and checkout-lane coverage.
Maintain the cleanliness and appearance of the work area, storage area, equipment, and retail displays; clean by mopping, sweeping, and taking out garbage.
Keep the department or area clear of excess carts, baskets, garbage, and similar items.
Monitor employee arrivals, breaks, lunches, and departures in the area of responsibility.
Communicate regularly with the immediate supervisor and assist the supervisor as needed or directed.
Provide direction and leadership to clerks by demonstrating and performing tasks and answering employee questions.
May monitor cashier money-handling procedures and assist with scan-system issues, including UPC codes not on file and pricing errors.
May stock department racks, shelves, displays, and coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.