Lead Clerk

WinCo Foods•Fort Worth, TX

7d•Onsite

About The Position

The Lead Clerk assists store management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and supporting the department manager with general operations as directed. The role provides fast, friendly customer service, responds professionally to customer questions and complaints, and performs duties of a grocery clerk, cashier and/or freight stocker. The Lead Clerk also guides assigned employees, including communicating their break and lunch times, and performs other related work. The position involves monitoring customer traffic and department coverage, maintaining cleanliness and safety, stocking and rotating merchandise, and supporting employees and supervisors with day-to-day operations. Duties and qualifications may vary, and all employees must follow Company policies and applicable laws.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, with strong verbal, written, and interpersonal skills, and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure while professionally addressing difficult or angry customers, vendors, and coworkers.
Understand company practices, policies, and procedures well enough to judge and respond appropriately to customer activity.
Demonstrate initiative and self-direction while multitasking across varied duties.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet the minimum age requirement: 18 years old in Montana and Oregon; 21 years old in all other states.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform the duties described in the applicable department-specific job description for grocery clerk, cashier, and/or freight stocker.
Understand overall company practices through prior experience in the designated department or equivalent.
Use cleaning chemicals properly according to manufacturer guidelines and instructions.
Handle food products in accordance with state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods and frequently walk, move rapidly, bend, stoop, twist, and turn.
Perform duties with mental alertness around potential hazards involving procedures, machines, equipment, and work aids.
Understand state and federal regulations when certification is needed.
Hold a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while maintaining a friendly, enthusiastic customer-service atmosphere.
Perform clerk duties in the designated grocery or freight department, including applicable grocery clerk, cashier/checker, and freight stocker responsibilities.
Handle customer complaints and requests; approve checks, sell gift certificates, issue refunds, receive returned-check payments, and answer customer questions as applicable.
Monitor department activities, customer traffic flow, and checkout-lane coverage.
Maintain cleanliness and appearance of work areas, storage areas, equipment, and retail displays; clean by mopping, sweeping, and removing garbage.
Keep the department or area clear of excess carts, baskets, and garbage.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide direction and leadership to clerks, demonstrate job responsibilities and tasks, and answer employee questions.
As needed, monitor cashier money-handling procedures and assist with scan-system issues such as missing UPC codes and pricing errors.
As needed, stock department racks, shelves, displays, and coolers; use cleaning materials and department equipment; pull cardboard; face aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise throughout the store as needed.
Perform other duties as assigned or needed.