Lead Clerk

WinCo Foods•Sumner, WA

1d•Onsite

About The Position

Assist management with store operations by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager with general department operations as directed. The role provides professional service to customers, helps resolve questions and complaints, and performs grocery clerk, cashier, and/or freight stocker duties while supporting assigned employees and coordinating their breaks and lunches. Other related work may be assigned. The Lead Clerk helps maintain a friendly, customer-focused atmosphere; monitors activity and staffing in the assigned area; supports employees with direction and answers; and communicates regularly with the immediate supervisor. Duties also include maintaining clean, orderly work areas and displays, handling certain customer-service transactions, and helping maintain customer and employee safety. The position requires working varied shifts in a 24/7 operation, including nights, weekends, and holidays, and meeting the physical demands of the work, including frequently handling objects up to 50 pounds.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, using strong verbal, written, and interpersonal communication skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure while professionally addressing difficult or angry customers, vendors, and coworkers.
Understand company practices, policies, and procedures well enough to judge and respond appropriately to customer activity.
Demonstrate initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon; 21 in all other states.
Consistently provide customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
Understand company practices through previous experience in the designated grocery or freight department, or equivalent.
Use cleaning chemicals according to manufacturers’ guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods; walk and move rapidly; and bend, stoop, twist, and turn frequently.
Perform duties with mental alertness around potential hazards involving procedures, machines, equipment, and work aids.
Understand state and federal regulations if certification is needed.
Hold a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while encouraging friendly, enthusiastic customer service.
Perform clerk duties in the designated grocery or freight department, including applicable cashier and freight-stocking duties.
Handle customer complaints and requests and, as applicable, approve checks, sell gift certificates, issue refunds, receive returned-check payments, and answer customer questions.
Monitor area activities, customer traffic flow, and checkout-lane coverage.
Maintain cleanliness and the appearance of work areas, storage areas, equipment, and retail displays in accordance with company policy and legal requirements.
Keep the assigned area clear of excess carts, baskets, garbage, and other items.
Monitor employee arrivals, breaks, lunches, and departures in the area of responsibility.
Communicate regularly with the immediate supervisor and assist as needed or directed.
Provide clerks with direction and leadership, demonstrate and perform assigned tasks, and answer employee questions.
As applicable, monitor cashier money-handling procedures and assist with scan-system procedures, including UPC and scan-pricing issues.
As needed, stock department racks, shelves, displays, and coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.