Lead Clerk

WinCo Foods•Twin Falls, ID

5h•Onsite

About The Position

The Lead Clerk assists management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and supporting the department manager with general operations as directed. The role provides friendly, efficient customer service, responds professionally to questions and complaints, and performs the duties of a grocery clerk, cashier and/or freight stocker while helping assigned employees complete their work. This may include coordinating employee breaks and lunches. The Lead Clerk helps maintain department operations, cleanliness, merchandise presentation, and safety. The position may involve monitoring customer traffic and checkout coverage, assisting with cashiering and money-handling procedures, stocking and rotating merchandise, using cleaning materials and department equipment, and communicating regularly with the immediate supervisor. Duties may vary according to the department and business needs.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, with strong verbal, written, and interpersonal communication skills.
Establish and maintain good rapport with co-workers, supervisors, vendors, customers, and others.
Provide leadership, maintain composure, and professionally address difficult or angry customers, vendors, and co-workers.
Understand company practices, policies, and procedures well enough to judge and respond effectively to customer activity.
Show initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, registers, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon, and 21 in all other states.
Provide consistently excellent customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform the duties described in the relevant grocery clerk, cashier, and/or freight stocker job description.
Understand company practices through previous experience in the designated department or equivalent.
Use cleaning chemicals properly according to manufacturer guidelines and instructions.
Handle food products in accordance with state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying sizes and weights up to 50 pounds frequently.
Stand for long periods and frequently walk, move rapidly, bend, stoop, twist, and turn.
Perform duties with mental alertness around potential hazards involving procedures, machines, equipment, and work aids.
Understand state and federal regulations when certification is needed.
Hold a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while maintaining a friendly, enthusiastic customer-service environment.
Perform clerk duties in the designated grocery or freight department, including applicable grocery clerk, cashier/checker, or freight stocker responsibilities.
Handle customer complaints and requests, approve checks, sell gift certificates, issue refunds, receive returned check payments, and answer customer questions as appropriate.
Monitor department activities, customer traffic flow, and checkout-lane coverage.
Maintain the cleanliness and appearance of work areas, storage areas, equipment, and retail displays in accordance with company policies and legal requirements.
Keep the department or assigned area clear of excess carts, baskets, garbage, and other clutter.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide direction and leadership to clerks, demonstrate tasks, perform assigned work, and answer employee questions.
May monitor cashier money-handling procedures and assist with scan-system issues, including UPC codes not on file and pricing errors.
May stock department racks, shelves, displays, or coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.