Lead Clerk

WinCo Foods•Boise, ID

8d•Onsite

About The Position

The Lead Clerk assists store management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and supporting the department manager with general operations as directed. The role provides friendly, efficient customer service and handles customer questions and complaints professionally. In addition to clerk, cashier, and/or freight-stocker duties, the Lead Clerk guides assigned employees and monitors their arrivals, breaks, lunches, and departures. The position may involve working varied shifts in a 24/7 operation, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Clear, professional verbal, written, and interpersonal communication skills, and the ability to establish and maintain rapport with coworkers, supervisors, vendors, customers, and others.
Ability to provide leadership, maintain composure, and professionally address difficult or angry customers, vendors, and coworkers.
Understanding of company practices, policies, and procedures sufficient to judge and respond effectively to customer activity.
Initiative and self-direction to perform multiple tasks simultaneously.
Ability to conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Ability to perform basic arithmetic and compute weights and measures.
Ability to perform primary duties efficiently and accurately with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon; 21 in all other states.
Ability to work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Ability to perform the duties described for the applicable grocery clerk, cashier, and/or freight stocker position.
Previous experience in the designated grocery or freight department, or equivalent, to understand overall company practices.
Ability to use cleaning chemicals properly according to manufacturer guidelines and instructions.
Ability to handle food products in accordance with state and county laws and WinCo standards.
Ability to reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Ability to stand for long periods and frequently walk, move rapidly, bend, stoop, twist, and turn.
Mental alertness when performing duties involving potential hazards related to procedures, machines, equipment, and work aids.
Ability to understand state and federal regulations when certification is needed.
Food Handler certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while promoting friendly and enthusiastic customer service.
Perform clerk duties in the designated grocery or freight department, including applicable cashier and freight-stocking responsibilities.
Handle customer complaints and requests; where applicable, approve checks, sell gift certificates, issue refunds, receive returned-check payments, and answer customer questions.
Monitor area activities, customer traffic, and checkout-lane coverage.
Maintain the cleanliness and appearance of work areas, storage areas, equipment, and retail displays; sweep, mop, remove garbage, and keep areas clear of excess carts and baskets.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide direction and leadership to clerks, demonstrate tasks, and answer employee questions.
Where applicable, monitor cashier money-handling procedures and assist with scan-system issues such as missing UPC codes and pricing errors.
As needed, stock department shelves, racks, displays, and coolers; use cleaning materials and equipment; pull cardboard; face aisles; perform cashier duties; and complete other assigned tasks.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise throughout the store as needed.
Perform other duties as assigned or needed.