Lead Clerk

WinCo Foods•Helena, MT

13d•$20 - $23•Onsite

About The Position

Assist management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and supporting the department manager with general department operations as directed. Provide fast, friendly customer service, address customer questions and complaints professionally, and perform grocery clerk, cashier and/or freight stocker duties as needed. The role also includes assisting employees with their tasks and coordinating their breaks and lunches. Other related work may be assigned. The Lead Clerk helps maintain an inviting, clean, safe, and well-organized work area; monitors customer traffic and employee coverage; provides direction and leadership to clerks; and communicates regularly with the immediate supervisor. The position may involve cashiering, stocking and rotating merchandise, handling returns and customer transactions, monitoring cashier procedures, and using department equipment and cleaning materials. WinCo Foods describes itself as a growing family of more than 140 supermarkets in 10 states, with over 22,000 employee owners. Its purpose is to offer low prices and improve the lives of customers and employee owners. The company notes that it is the second-largest employee-owned company in the United States and has more than 500 millionaire employee-owners through its Employee Stock Ownership Plan (ESOP).

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, using strong verbal, written, and interpersonal communication skills, and establish and maintain rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure while professionally addressing difficult or angry customers, vendors, and coworkers.
Understand company practices, including relevant policies and procedures, to judge and respond effectively to customer activity.
Demonstrate initiative and self-direction while handling multiple tasks simultaneously.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
Meet minimum age requirements: 18 in Montana and Oregon; 21 in all other states.
Provide consistently excellent customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
Understand company practices through previous experience in the designated grocery or freight department, or equivalent experience.
Use cleaning chemicals properly according to manufacturer guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods and walk, move rapidly, bend, stoop, twist, and turn frequently.
Perform duties with mental alertness in work involving potential hazards related to procedures, machines, equipment, and work aides.
Understand state and federal regulations when certification is needed.
Hold a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while promoting friendly and enthusiastic customer service.
Perform clerk duties in the designated grocery or freight department, referring to the relevant grocery clerk, cashier/checker, and/or freight stocker duties.
Lead in customer service, including handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments, and answering customer questions.
Monitor area activities, including customer traffic flow and checkout-lane coverage.
Maintain the cleanliness and appearance of the work area, storage area, equipment, and retail displays in accordance with company policy and legal requirements; clean by mopping, sweeping, and taking out garbage.
Keep the department or area of responsibility clear of excess carts, baskets, garbage, and other clutter.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide clerks with direction and leadership, demonstrate and perform clerk responsibilities and assigned tasks, and answer employee questions.
May monitor cashier money-handling procedures and assist with scan-system procedures, including UPCs not on file and scan-pricing errors.
May stock department racks, shelves, displays, and coolers; handle and use cleaning materials and department equipment; pull cardboard; face walls and aisles; perform cashiering; and complete other duties as needed or directed.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any area of the store as needed.
Perform other duties as assigned or needed.