Lead Clerk

WinCo Foods•Mcminnville, OR

5d•Onsite

About The Position

The Lead Clerk assists store management with department operations by performing clerk duties in grocery or freight, leading by example, and supporting the department manager with general operations as directed. The role provides fast, friendly customer service, responds professionally to customer questions and complaints, and performs grocery clerk, cashier, and/or freight stocker duties while helping assigned employees complete their work. The Lead Clerk monitors department activity and employee schedules, provides direction and support to clerks, and helps maintain clean, orderly, safe, and appealing work areas. Duties may include handling customer transactions and complaints, assisting with cashier procedures, stocking and rotating merchandise, and using department equipment and cleaning materials. The role may involve varied shifts in a 24/7 operation, including nights, weekends, and holidays.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, using strong verbal, written, and interpersonal skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and address difficult or angry individuals professionally while maintaining composure.
Understand company practices, policies, and procedures well enough to assess and respond appropriately to customer activity.
Demonstrate initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon, and 21 in all other states.
Consistently provide high-quality customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform the duties described in the applicable department-specific job description for grocery clerk, cashier, and/or freight stocker.
Understand company practices through previous experience in the designated department or equivalent.
Use cleaning chemicals properly according to manufacturer guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods and walk, move rapidly, bend, stoop, twist, and turn frequently.
Perform duties with mental alertness around potential hazards involving procedures, machines, equipment, and work aids.
Understand state and federal regulations when certification is needed.
Hold a Food Handler Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while promoting friendly and enthusiastic customer service.
Perform clerk duties in the designated grocery or freight department, including duties associated with grocery clerk, cashier/checker, and/or freight stocker roles.
Lead in customer service by handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned-check payments, and answering customer questions.
Monitor area activities, including customer traffic flow and checkout-lane coverage.
Maintain the cleanliness and appearance of work areas, storage areas, equipment, and retail displays in accordance with company policy and legal requirements.
Keep the department or assigned area clear of excess carts, baskets, garbage, and other items.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide clerks with direction and leadership, demonstrate and perform assigned tasks, and answer employee questions.
May monitor cashier money-handling procedures and assist with scan-system issues, including UPC codes not on file and scan-pricing errors.
May stock department racks, shelves, displays, and coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; and perform cashiering or other assigned duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.