Lead Clerk

WinCo Foods•Carrollton, TX

4d•Onsite

About The Position

Assist management with store operations by performing clerk duties in the designated grocery or freight department, leading by example, and assisting the department manager with general operations as directed. Provide professional, fast, and friendly customer service, answer customer questions and complaints, and perform grocery clerk, cashier, and/or freight stocker duties while helping assigned employees complete their tasks. The role includes monitoring work-area activity and employee schedules, supporting coworkers with direction and answers, maintaining a clean and safe work area, and carrying out other related duties as assigned.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally using strong verbal, written, and interpersonal communication skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure when professionally addressing difficult or angry individuals.
Understand company practices, policies, and procedures well enough to assess and respond to customer activity.
Demonstrate initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon, and 21 in all other states.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
Have previous experience in the designated department (grocery or freight), or equivalent, sufficient to understand overall company practices.
Use cleaning chemicals properly according to manufacturers’ guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods; walk and move rapidly; and bend, stoop, twist, and turn frequently.
Remain mentally alert while performing duties involving potential hazards, procedures, machines, equipment, and work aids.
Understand applicable state and federal regulations if certification is needed.
Hold a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while promoting friendly and enthusiastic customer service.
Perform clerk duties in the designated grocery or freight department and duties associated with grocery clerk, cashier/checker, and/or freight stocker positions.
Handle customer complaints and requests; approve checks, sell gift certificates, issue refunds, receive returned-check payments, and answer customer questions as applicable.
Monitor activity in the assigned area, including customer traffic flow and checkout-lane coverage.
Maintain the cleanliness and appearance of work areas, storage areas, equipment, and retail displays; remove garbage and excess carts or baskets.
Monitor employee arrivals, breaks, lunches, and departures in the area of responsibility.
Communicate regularly with the immediate supervisor and assist as needed or directed.
Provide direction and leadership to clerks, demonstrate and perform clerk tasks, and answer employee questions.
Monitor cashier money-handling procedures and assist with scan-system issues, as applicable.
Stock and rotate merchandise; fill racks, shelves, displays, and coolers; handle cleaning materials and department equipment; pull cardboard; and face aisles as needed.
Perform cashiering duties and other department duties as needed or directed.
Maintain awareness of customer and employee safety.
Perform other duties as assigned or needed.