Lead Clerk

WinCo Foods•Gilbert, AZ

2d•Onsite

About The Position

The Lead Clerk assists store management with operations in the designated grocery or freight department by performing clerk duties, leading by example, and supporting the department manager with general operations as directed. The role provides fast, friendly customer service, responds professionally to customer questions and complaints, and performs grocery clerk, cashier, and/or freight stocker duties as needed. The Lead Clerk also guides assigned employees, including coordinating their breaks and lunches, and performs other related work.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, using strong verbal, written, and interpersonal skills, and establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure while professionally addressing difficult or angry customers, vendors, and coworkers.
Understand company practices, policies, and procedures well enough to judge and respond effectively to customer activity.
Show initiative and self-direction while multitasking across a variety of duties.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
Meet minimum age requirements: 18 in Montana and Oregon, and 21 in all other states.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform the duties in the applicable department-specific job description for grocery clerk, cashier, and/or freight stocker.
Understand company practices through previous experience in the designated department or equivalent.
Use cleaning chemicals properly according to manufacturer guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods; walk and move rapidly; and bend, stoop, twist, and turn frequently.
Perform duties with mental alertness around potential hazards involving procedures, machines, equipment, and work aides.
Understand state and federal regulations when certification is needed.
Hold a Food Handler’s Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while maintaining a friendly, enthusiastic customer-service atmosphere.
Perform clerk duties in the designated grocery or freight department, including duties described for grocery clerks, cashiers/checkers, and freight stockers.
Lead in customer service by handling complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned-check payments, and answering customer questions.
Monitor area activities, including customer traffic flow and checkout-lane coverage.
Maintain cleanliness and appearance of work and storage areas, equipment, and retail displays; clean by mopping, sweeping, and removing garbage.
Keep the department or assigned area clear of excess carts, baskets, and garbage.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide clerks with direction and leadership, demonstrate and perform assigned tasks, and answer employee questions.
May monitor cashier money-handling procedures and assist with scan-system procedures, including UPCs not on file and scan-pricing errors.
May stock department racks, shelves, displays, and coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; cashier; and perform other duties as needed.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise throughout the store as needed.
Perform other duties as assigned or needed.