Lead Clerk

WinCo Foods•Richland, WA

6d•$21 - $22•Onsite

About The Position

The Lead Clerk assists store management with operations by performing clerk duties in the grocery or freight department, leading by example, and supporting the department manager with general operations as directed. The role provides fast, friendly customer service, handles customer questions and complaints professionally, and performs grocery clerk, cashier, and/or freight stocker duties as needed. The Lead Clerk also provides direction to assigned employees and helps coordinate breaks and lunches. The position involves monitoring department activity and customer traffic, maintaining a clean and safe work area, stocking and rotating merchandise, and assisting with cashiering, money-handling, and scan-system procedures when needed. Employees must follow company policies and applicable laws. Duties and qualifications may vary according to the assigned department and applicable requirements.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, with strong verbal, written, and interpersonal skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure when addressing difficult or angry customers, vendors, or coworkers.
Understand company practices, policies, and procedures sufficiently to judge and respond to customer activity.
Show initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet the minimum age requirement: 18 years old in Montana and Oregon; 21 years old in all other states.
Provide world-class customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the applicable grocery clerk, cashier, and/or freight stocker job description.
Have previous experience in the designated department or equivalent to understand overall company practices.
Use cleaning chemicals properly according to manufacturers’ guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods; walk and move rapidly; and bend, stoop, twist, and turn frequently.
Perform duties with mental alertness around potential hazards related to procedures, machines, equipment, and work aids.
Understand state and federal regulations when certification is needed.
Hold a Food Handler’s Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while maintaining a friendly, enthusiastic customer-service environment.
Perform clerk duties in the assigned grocery or freight department, and other applicable cashier or freight-stocking duties.
Handle customer complaints and requests; approve checks, sell gift certificates, issue refunds, receive returned check payments, and answer customer questions as applicable.
Monitor area activity, customer traffic flow, and checkout-lane coverage.
Maintain cleanliness and appearance of work areas, storage areas, equipment, and retail displays; perform cleaning tasks such as mopping, sweeping, and taking out garbage.
Keep the assigned department or area clear of excess carts, baskets, and garbage.
Monitor employee arrivals, breaks, lunches, and departures, and communicate regularly with the immediate supervisor.
Assist the immediate supervisor as needed or directed.
Provide direction and leadership to clerks, demonstrate assigned tasks, and answer employee questions.
Monitor cashier money-handling procedures and assist with scan-system procedures when needed.
Stock and rotate merchandise; fill racks, shelves, displays, or coolers and perform other department tasks as needed.
Maintain awareness of customer and employee safety.
Perform other duties as assigned or needed.