Lead Clerk

WinCo Foods•Boise, ID

6d•Onsite

About The Position

Assist management with store operations by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager with general department operations as directed. The role provides professional, fast, and friendly customer service, performs duties of a grocery clerk, cashier and/or freight stocker, and assists assigned employees with their tasks. It may involve monitoring employee breaks and lunches and performing other related work. The Lead Clerk helps maintain an orderly, clean, safe, and customer-focused store environment; provides direction and leadership to clerks; and monitors customer traffic and employee coverage in the assigned area. Employees must comply with company policies and applicable laws. Responsibilities and qualifications may vary.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally using strong verbal, written, and interpersonal communication skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers, and others.
Provide leadership and maintain composure while professionally addressing difficult or angry customers, vendors, and coworkers.
Understand company practices, including policies and procedures, to judge and respond appropriately to customer activity.
Show initiative and self-direction while multitasking.
Conduct visual inspections and read reports, computer printouts, register screens, and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon; 21 in all other states.
Provide consistent, high-quality service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Perform duties described in the applicable department-specific job description for grocery clerk, cashier, and/or freight stocker.
Understand overall company practices through previous experience in the designated grocery or freight department, or equivalent.
Use cleaning chemicals properly in accordance with manufacturer guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift, and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods; walk and move rapidly; and bend, stoop, twist, and turn frequently.
Perform duties with mental alertness regarding potential hazards involving procedures, machines, equipment, and work aids.
Understand state and federal regulations if certification is needed.
Hold a Food Handlers Certification where required by state law.

Responsibilities

Welcome, engage, serve, and thank customers while maintaining a friendly, enthusiastic customer-service atmosphere.
Perform clerk duties in the designated grocery or freight department, including applicable grocery clerk, cashier/checker, and freight stocker responsibilities.
Handle customer complaints and requests; approve checks; sell gift certificates; issue refunds; receive returned check payments; and answer customer questions as applicable.
Monitor area activities, including customer traffic flow and checkout-lane coverage.
Maintain cleanliness and appearance of the work area, storage area, equipment, and retail displays; perform cleaning such as mopping, sweeping, and taking out garbage.
Keep the department or area clear of excess carts, baskets, garbage, and other clutter.
Monitor employee arrivals, breaks, lunches, and departures in the area of responsibility.
Communicate regularly with the immediate supervisor and assist as needed or directed.
Provide direction and leadership to clerks by demonstrating tasks, performing clerk responsibilities, and answering employee questions.
As applicable, monitor cashier money-handling procedures and assist with scan-system procedures, including UPC and scan-pricing issues.
As needed, fill department racks, shelves, displays, and coolers; handle and use cleaning materials and department equipment; pull cardboard; face aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.