Lead Cashier

Ulta Beauty, Inc. • Alexandria, LA

13d • Onsite

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining cashwrap cleanliness, organization, and overall standards. The role assists with training new cashiers and cross-training other associates, and collaborates with and influences peers. It supports store performance goals for sales, guest experience, loyalty, and credit while following cashiering procedures and compliance standards. The Lead Cashier also supports the leadership team with select register opening and closing functions, associate exit inspections, and cashier chat-ins and chat-outs. The position focuses on delivering exceptional guest experiences, demonstrating loyalty program benefits, and contributing to store goals.

The Lead Cashier provides guest service, processes sales, refunds, and exchanges, supports appointments and in-store events, and maintains cashwrap displays and supplies. The role promotes loyalty and credit programs, assists with associate training, maintains store standards, and helps protect company assets. Work involves regular movement throughout the store and physical tasks including bending, reaching, and lifting up to 25 pounds. A flexible schedule including days, evenings, weekends, and holidays is required. The position cannot be held by a minor; associates must be at least 18 years old.

Requirements

• High school diploma preferred.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
• Ability to delegate, multitask, and solve problems.
• Knowledge of and passion for guest service, with competency in selling.
• Experience responding promptly and professionally to guest concerns and questions.
• Experience exceeding sales goals and training new hires.
• Proficiency with basic technology, such as point-of-sale systems and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use good judgment in ambiguous situations, and adapt flexibly.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Must be at least 18 years old; the role cannot be held by a minor.

Nice To Haves

• High school diploma.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

• Contribute to store goals related to retail and service sales, omnichannel performance, guest loyalty and credit, and retail shrink.
• Provide exceptional guest service by greeting and engaging guests, personalizing service, and recommending products or services.
• Courteously process sales, refunds, and exchanges.
• Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events that contribute to guest experience and sales goals.
• Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
• Maintain prompt, regular attendance.
• Support an inclusive environment for teammates, peers, and guests.
• Complete cashier chat-ins and chat-outs and associate exit inspections as needed.
• Keep informed about industry trends, products, and services, and use that knowledge to serve guests.
• Explain the guest loyalty program, credit offerings, and Ulta Beauty app; encourage associates to support loyalty and credit goals.
• Assist in training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to support productivity and performance.
• Promote cashier accountability for personalized guest experiences and use of system prompts.
• Participate in ongoing brand and category training.
• Collaborate with managers and associates throughout the store to help grow the business.
• Follow company policies, procedures, standards, and dress code.
• Ensure transactions are completed and cash and media are properly controlled at the cashwrap.
• Complete selected register opening and closing functions as directed by the manager on duty.
• Maintain cleanliness and store standards at the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by following safety, inventory control, and loss prevention procedures.
• Complete other operational tasks as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED