Lead Case Management Specialist

THE SALVATION ARMY•Knoxville, TN

About The Position

The Lead Case Management Specialist serves as a lead worker to case management staff and provides comprehensive, long-term, structured case management services to an assigned caseload of clients participating in an established VA GPD Program. The role interviews and accepts clients, takes their individual histories into account when determining effective program plans, develops goals, and evaluates progress through mentoring and counseling sessions with clients and/or staff. The specialist advocates for clients to help them obtain services that support their ability to cope with their environment and ensures ongoing compliance with funding requirements. The position establishes individualized short- and long-term goals, generally spanning six months or more, and supports clients in working toward financial self-sufficiency and housing stability. It coordinates with external resources and case management professionals, monitors client progress, maintains accurate case records and HMIS entries, monitors lease compliance, and ensures expenditures are documented and submitted appropriately.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Three to four years of progressively responsible experience providing direct case management social services, including assessing client needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources.
Equivalent combinations of training and experience may be considered if they provide the required knowledge, skills, and abilities.

Nice To Haves

One year of supervisory experience preferred.

Responsibilities

Serve as lead worker to case management staff.
Interview and accept clients and provide comprehensive, long-term, structured case management services for an assigned caseload in the VA GPD Program.
Develop individualized short- and long-term program goals based on clients’ personality, decision-making abilities, mental capabilities, addiction history, work history, housing history, and other relevant factors.
Explain program goals to clients in an easily understood manner and counsel them on working toward financial self-sufficiency and housing stability.
Connect clients with additional resources and coordinate with external case management professionals to address their holistic needs.
Meet regularly with clients to discuss and evaluate progress toward self-sufficiency goals, including their feelings, impressions, changes, and personal growth and development.
Prepare accurate and current records documenting client progress.
Monitor compliance with housing lease requirements.
Maintain complete and accurate case records and logs for assigned clients and enter pertinent information into the Homeless Management Information System (HMIS).
Ensure expenditures are properly recorded and submitted to the bookkeeper and Program Director or Business Manager for submission to the grantor.
Advocate for clients to obtain services that help them functionally cope with their environment.
Ensure constant compliance with funding requirements.