Lead Case Management Specialist (9007)

The Salvation Army•Knoxville, TN

About The Position

Serves as lead worker to case management staff and provides comprehensive, long-term, structured case management services to an assigned caseload of clients participating in an established VA GPD Program. The role involves understanding each client’s history to determine effective program plans, developing goals, evaluating progress through mentoring and counseling sessions with clients and/or staff, advocating for clients to obtain services that help them cope with their environment, and ensuring ongoing compliance with funding requirements. The specialist establishes individualized short- and long-term program goals, including goals of six months or more, and counsels clients on working toward financial self-sufficiency and housing stability. The role coordinates with external resources and case management professionals, monitors clients’ progress and housing lease compliance, maintains accurate case documentation and HMIS entries, and supports accurate recording and submission of program expenditures.

Requirements

Bachelor’s degree from an accredited college or university in Social Work, Behavioral Science, or a related field.
Three to four years of progressively responsible experience providing direct case management social services, including assessing clients’ needs and developing individual, comprehensive, long-term recovery action plans using a wide variety of resources.
Equivalent combinations of training and experience may be considered if they provide the required knowledge, skills, and abilities.

Nice To Haves

One year of supervisory experience preferred.

Responsibilities

Serve as lead worker to case management staff.
Interview, accept, and provide comprehensive, long-term, structured case management services to assigned clients in the VA GPD Program.
Establish individualized short- and long-term program goals based on clients’ histories and circumstances, and explain those goals in an understandable manner.
Counsel clients on working toward financial self-sufficiency and housing stability.
Connect clients with additional resources and coordinate with external case management professionals to address their holistic needs.
Meet regularly with clients to discuss and evaluate progress, feelings, impressions, changes, and personal growth and development.
Prepare accurate, up-to-date records documenting client progress.
Monitor clients’ compliance with housing providers’ lease requirements.
Prepare and maintain case records and logs, ensuring accuracy and completeness.
Enter pertinent information into the established Homeless Management Information System (HMIS).
Maintain expenditure records and submit them to the bookkeeper and Program Director or Business Manager for grantor submission.
Ensure constant compliance with funding requirements.
Advocate for clients to acquire services that enable them to cope functionally with their environment.
Conduct mentoring and counseling sessions with clients and/or staff.