Lead Care Management Coordinator (Home Health)
About The Position
The Lead Care Management Coordinator coordinates incoming office referrals and verifies insurance coverage. The role manages calls from patients, families, physicians, and clinical disciplines, and ensures personnel are informed when a patient is hospitalized. It also follows up with patients admitted to other hospitals and coordinates small programs with limited budget or impact. The coordinator applies substantial knowledge and experience to advanced activities, determines how to use resources to meet schedules and goals, and serves as a working supervisor for a team or work group. The position handles patient-related calls and coordinates communication among nursing, therapy, aides, social services, physicians, and others. It assists with staffing and scheduling, seeks input from managers, and follows up on hospitalized patients to ensure a subsequent agency referral. Other job-related duties may be assigned.
Requirements
- High school education/GED or equivalent is required.
- Three years of relevant healthcare experience is preferred.
- Registered Nurse (RN) or Licensed Vocational Nurse (LVN) licensure in the state of practice is preferred.
- Effective communication skills for coordinating telephone communications among patients, physicians, and clinical disciplines.
Nice To Haves
- Associate’s/Technical Degree or equivalent combination of education and related experience.
- Three years of relevant healthcare experience.
- Registered Nurse (RN) or Licensed Vocational Nurse (LVN) licensure in the state of practice.
Responsibilities
- Coordinate incoming office referrals and verify insurance coverage.
- Handle and coordinate incoming calls related to patients, physicians, referrals, and agency services, including questions about physician orders, patient questions, and patient referrals.
- Facilitate telephone communications among nursing, therapy, aides, social services, physicians, and other parties regarding patient or staff schedule changes, test results, and related matters.
- Ensure personnel are informed of patient hospitalizations and follow up with patients admitted to other hospitals.
- Assist with staffing and scheduling activities, soliciting input from managers.
- Provide follow-up for hospitalized patients, ensuring subsequent agency referral.
- Coordinate small programs with limited budget or impact.
- Serve as a working supervisor for a team or work group.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
