Program Coordinator Health Home Care Management
About The Position
The Program Coordinator is responsible for the day-to-day management of the Care Management program, ensuring high-quality, family-driven and youth-guided services in accordance with agency policies and regulations, Health Homes Serving Children (HHSC) requirements, and New York State Department of Health (DOH) standards. The role supervises 6–8 Care Managers and works in partnership with the Director of Care Management to maintain the program’s integrity and fidelity. The position participates in and initiates program development, collaborates with internal and external providers, and represents Together for Youth’s Behavioral Health services in the community and throughout New York State. It includes regional travel of approximately 20%, rotating on-call administrative oversight, and carrying a small to moderate caseload when necessary. The coordinator must be able to work a flexible schedule, including nights and weekends as needed.
Requirements
- Bachelor’s degree in social work or a related human services discipline.
- At least 3–5 years of experience working with children and families.
- At least 2 years of supervisory or management experience.
- Valid driver’s license and clean driving record.
- Access to a reliable vehicle with appropriate insurance.
- Ability to travel regionally, approximately 20% of the time.
- Ability to work a flexible schedule, including nights and weekends as needed.
Nice To Haves
- Master’s degree.
Responsibilities
- Manage the day-to-day operations of the Care Management program.
- Supervise 6–8 Care Managers and ensure they provide services in accordance with Together for Youth, HHSC, and NYS DOH policies.
- Participate in and initiate program development efforts.
- Collaborate with internal and external providers.
- Provide administrative oversight on a rotating on-call schedule.
- Carry a small to moderate caseload when necessary.
- Represent Together for Youth’s Behavioral Health services in the community and throughout the state.
- Serve on agency and external committees and act as a liaison to community networks, including schools, mental health programs, OCFS, and Managed Care Organizations.
- Conduct file reviews, monitor charts, and maintain compliance with TFY, HHSC, and DOH standards.
- Apply strength-based, person-centered approaches to service delivery and solution-focused approaches to supervision.
- Partner with the Director of Care Management to ensure the integrity and fidelity of the program.
- Understand program components that affect fiscal stability.
- Assign and monitor Care Manager training.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
