Lead Business Systems Analyst

Corewell Health • Grand Rapids, MI

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About The Position

The Business Systems Analyst Lead serves as a liaison between Marketing, business stakeholders, and Digital Services teams, translating business needs into clear, actionable digital solutions. The role supports development and enhancement of consumer-facing digital capabilities, including websites and patient communications, in response to evolving business priorities. The analyst also partners with stakeholders on outreach and engagement initiatives to refine requests, clarify communication needs, and translate requirements into well-defined work for development teams. Success requires cross-functional collaboration, structure and clarity in handling complex requests, and an understanding of how digital capabilities and communications support consumer and business objectives.

The role leads research and analysis to define scopes and objectives for large or complex systems projects, and is accountable for gathering and documenting user requirements. It owns operational support for assigned systems, including support documentation and knowledge transfer. The lead manages customer relationships and concerns, coaches others in troubleshooting, coordinates resolution of implementation and support issues, and leads risk assessment and root cause analysis. The position communicates complex technology issue status and resolution plans to leadership, evaluates current and future technology needs, and provides recommendations to senior leadership. It also mentors less senior team members and serves as a role model for customer service and business systems analysis expertise.

Requirements

• Bachelor’s degree or equivalent.
• At least 5 years of relevant experience in the field.

Nice To Haves

• Master’s degree or equivalent.
• 7 years of relevant experience, including experience formulating and defining systems scopes and objectives.
• Experience in the systems development lifecycle, including requirements gathering and design.
• Participation in multiple phases of an integrated system implementation.
• Background in health care, sciences, or information systems.

Responsibilities

• Lead research and analysis to define scopes and objectives for large or complex systems, including developing new systems or improving existing information systems.
• Work with users to define needs and document business requirements.
• Own operational support for assigned systems, including creating written support documentation and facilitating knowledge transfer.
• Manage and maintain customer relationships and resolve customer concerns.
• Lead and coach others in troubleshooting existing systems.
• Coordinate resolution of implementation and support issues, collaborating with support teams on escalated incidents and problems using established IS procedures.
• Lead risk assessments and root cause analyses.
• Communicate the status and resolution plan for complex technology issues to leadership.
• Stay current with business or clinical requirements, future industry trends, and their implications for existing technology.
• Understand current and future technology states and articulate pros, cons, and recommendations to senior leadership.
• Mentor less senior team members and model customer service excellence.
• Translate business needs and stakeholder requests into clearly defined work for development teams supporting digital experiences and communications.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior