Lead Business Systems Analyst

JLL•Austin, TX

1d•$140,000 - $190,000•Remote

About The Position

The Lead Business Systems Analyst is the functional domain lead for client Integrated Workplace Management System (IWMS) implementations using IBM TRIRIGA and Maximo, including Maximo Application Suite (MAS) and Maximo Real Estate and Facilities (MREF). The role sets solution direction, owns functional design decisions, and directs business analysts responsible for detailed requirements and testing. It works directly with client domain leaders and globally distributed delivery teams and is accountable for the quality of functional deliverables on assigned engagements. The role provides functional leadership across real estate and facilities domains, directs business analyst work and quality, advises client stakeholders, and partners with technical teams on integrations and data migrations. It also supports functional readiness for go-live, cutover, and hypercare, and mentors analysts while developing reusable frameworks, templates, and practices. The position is remote, located in Austin, Texas. It does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

At least 8 years of experience in business analysis or business systems analysis, including leading BA work on enterprise system implementations.
At least 8 years of hands-on experience with IBM TRIRIGA or Maximo, with working knowledge of the other.
Experience as the functional lead on multiple full-lifecycle implementations, from discovery through go-live and hypercare.
Experience directing other business analysts, including reviewing and approving their deliverables.
Deep expertise in corporate real estate and facilities management, including space management, portfolio management, lease administration, maintenance operations, asset lifecycle management, and environmental sustainability.
Expert command of requirements, process design, and UAT practices, including the ability to coach others and assess the quality of their work.
Working knowledge of integration concepts such as APIs, web services, and data exchange, and SQL for data analysis and validation.
Experience with Agile delivery and work-management tools such as Azure DevOps or Jira.
Clear, confident communication with client stakeholders at all levels.
Experience working with globally distributed delivery teams.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Extensive experience with Maximo Application Suite (MAS), MREF, or TRIRIGA Application Suite (TAS); ServiceNow experience is a big plus.
IIBA CBAP or CCBA certification.
IBM TRIRIGA or Maximo certification.
Familiarity with MAS deployment on Red Hat OpenShift and cloud environments such as AWS, Azure, or GCP.
Experience on international implementations across multiple regions and regulatory environments.
Bachelor's degree in Information Systems, Computer Science, Engineering, Business Administration, or a related field, or equivalent experience.

Responsibilities

Serve as the functional authority for IWMS domains, including space, portfolio, lease administration, maintenance, asset lifecycle, and sustainability.
Lead client discovery and solution-visioning sessions and define future-state processes and the functional solution approach.
Lead fit-gap analysis against TRIRIGA and Maximo out-of-the-box capabilities and determine whether to configure, extend, or change processes.
Make and document functional design decisions, favoring configuration-first, upgrade-safe approaches and requiring business justification for customizations.
Resolve complex and cross-domain functional questions escalated by business analysts.
Direct business analysts by scoping and estimating effort, assigning work, and setting priorities.
Review and approve requirements, user stories, acceptance criteria, and functional designs produced by the BA team.
Oversee BA deliverables to ensure requirements traceability and UAT readiness.
Approve UAT entrance and exit criteria and defect severity definitions with QA and the client.
Set and enforce functional standards, templates, and quality expectations across workstreams.
Advise client domain leaders on platform capabilities, limitations, and best practices to inform scope, design, and roadmap decisions.
Facilitate agreement among stakeholders with competing priorities.
Identify functional risks and scope changes early and escalate them with options and recommendations.
Present functional recommendations and status to client and JLL project leadership.
Partner with solution architects and technical leads on integrations between TRIRIGA, Maximo, and enterprise systems, including ERP, HRIS, financial systems, IoT platforms, and business intelligence tools.
Own the functional approach to integrations and data migrations, including data ownership, mapping strategy, and validation approach.
Confirm functional readiness for go-live and provide functional direction through cutover and hypercare.
Mentor and coach business analysts, building their domain knowledge and client-engagement skills.
Develop reusable domain frameworks, templates, and best practices for the BA practice.
Lead training and knowledge-transfer sessions, including for teams moving from TRIRIGA to MAS and MREF.