Business Systems Analyst

Kenco • Jeffersonville, IN

5d

About The Position

The Business Systems Analyst I supports hardware and software issues for computer users. The role provides escalated technical problem resolution by diagnosing issues and guiding users through solutions, assisting with problems ranging from minor program glitches to viruses and system crashes, and providing one-on-one end-user training as needed. The analyst resolves issues of moderate complexity, follows through to closure, and educates users about system capabilities. Other related work may be assigned.

The analyst learns and supports company-specific software, installs and troubleshoots computer equipment, helps users resolve system problems, and addresses escalated operating system updates, patches, and configuration changes. The role maintains ticket records, escalates urgent issues to internal resources, investigates problems using technical manuals and diagnostics, develops workarounds when standard procedures fail, and documents help desk procedures and solutions. It also answers technical and non-technical questions, recommends process improvements, assists with reporting solutions and analytical tools for operational management, supports the site intranet, and performs basic computer and RF repairs and workstation integration.

The position may require coverage outside traditional business hours, including willingness to work second shift as operational needs dictate. Occasional weekend support may be needed during peak periods, with equivalent time off during the workweek when applicable. Travel is expected on rare occasions; a passport is recommended but not required.

Requirements

• Bachelor’s degree in Computer Science, Industrial Engineering, or a related field, or equivalent experience in a technology-related field.
• Technical experience with a Warehouse Management System (WMS) or Order Management System (OMS).
• Beginning to moderate SQL skillset.
• Ability and willingness to work second shift as operational needs dictate.
• Flexibility to provide occasional weekend support during peak periods.

Nice To Haves

• Deposco WMS experience.
• Experience using shipping software such as a TMS, parcel, or other carrier application.
• Experience with DB2 SQL or MySQL.
• Experience working with File Transfer Protocol and API communication methods.
• Beginning XML skillset.
• Experience with PHP and HTML.
• Passport recommended for rare travel.

Responsibilities

• Learn and support all company-specific software solutions.
• Install, troubleshoot, and develop technical solutions for hardware and software issues related to computer equipment.
• Assist users in resolving problems with computer systems and provide escalated technical support.
• Resolve escalated issues involving operating system updates, patches, and configuration changes.
• Identify, diagnose, and resolve escalated software, hardware, and internet problems, and communicate solutions to users.
• Maintain records of daily data communication transactions, problems, actions taken, and installation activities in the ticketing database.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Use technical manuals, user discussions, and diagnostics to investigate and resolve problems and provide technical assistance.
• Create workaround procedures when standard procedures fail and ensure issues are resolved in a timely manner.
• Document procedures and solutions for help desk issues.
• Answer technical and non-technical questions from users.
• Recommend areas for process improvement.
• Assist with reporting solutions, analytical queries, and tools for operational management.
• Assist in supporting the site intranet.
• Perform basic computer and RF repairs and workstation integration.
• Provide one-on-one end-user training as needed and educate users about system capabilities.
• Provide thorough follow-up and closure for relatively complex issues.

Benefits

• Medical insurance, including HSA, HRA, and FSA accounts
• Supplemental insurance, including critical illness, hospital indemnity, and accidental injury
• Dental insurance
• Vision insurance
• Basic life and supplemental life insurance
• Short-term and long-term disability
• Paid parental leave
• 401(k)
• Paid time off, approximately two weeks, with accrual beginning on the first day of employment
• Ten employer-paid holidays
• Equivalent time off during the workweek when applicable for occasional weekend support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level