Lead Business Execution Consultant

Wells Fargo•Minneapolis, MN

23h•$119,000 - $206,000

About The Position

Wells Fargo Business Banking serves more than 3 million small and mid-sized businesses through a relationship-based model, providing deposits, lending, credit cards, merchant services, treasury management, and business management tools. Its Business Planning and Client Experience team is seeking a Lead Business Execution Consultant to develop and deliver a client experience strategy that improves internal and external client experience measurement and insights. The role is a key leader within Business Banking Client Experience, responsible for the strategy, governance, measurement, and continuous improvement of the end-to-end customer experience. It partners across Business Banking, Analytics, Product, Marketing, Operations, and Strategy to develop client-centric growth strategies, monitor performance, and provide insights that improve client satisfaction, loyalty, and business outcomes. The position owns enterprise-level client experience governance, including executive reporting, customer feedback measurement, competitive benchmarking, and attrition insights. It ensures leadership has visibility into client trends, risks, and opportunities. The role also supports Wells Fargo’s risk and compliance culture by following applicable policies and procedures, meeting risk and compliance obligations, escalating and remediating issues, and making sound risk decisions.

Requirements

5 or more years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.

Nice To Haves

5 or more years of experience using customer, competitive, operational, and financial insights to develop strategic recommendations and guide investment decisions.
Experience leading client experience strategy, governance, or transformation initiatives.
Ability to thrive in a fast-paced environment, manage ambiguity, and influence outcomes without direct authority.
Strong knowledge of client satisfaction metrics, including Net Promoter Score methodologies.
Experience developing executive-level reporting, dashboards, and performance insights.
Experience influencing senior leaders through data-driven insights, structured problem-solving, executive presentations, and compelling strategic narratives.
Strong analytical and problem-solving skills, with the ability to turn data into strategic recommendations.
Proven experience within a leading management consulting firm, advising on complex business and strategic priorities.
Strong leadership, relationship management, influencing, and execution skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to make timely and independent judgment decisions in a fast-paced, results-driven environment.

Responsibilities

Lead development and execution of the overall Business Banking Client Experience strategy, aligning customer priorities with business growth objectives.
Integrate product, client, financial, operational, risk, and Voice of the Customer data to identify trends, root causes, performance gaps, and opportunities for intervention.
Own NPS, OSAT, and other customer experience metrics, including performance tracking, trend analysis, and executive reporting.
Identify customer experience opportunities and risks through analysis of customer feedback, operational performance, and market trends.
Conduct competitive experience benchmarking to evaluate Business Banking against industry peers and identify best practices.
Develop customer attrition insights and analytics to identify drivers of client loss, retention opportunities, and areas for experience improvement.
Create, maintain, and improve executive dashboards and monthly and quarterly business reviews that communicate portfolio performance, trends, risks, and recommended actions.
Translate customer, operational, and market insights into actionable recommendations to improve customer satisfaction, loyalty, and business performance.
Prepare executive-level presentations, dashboards, and governance materials communicating customer experience performance, trends, risks, and strategic recommendations.
Partner with senior leaders to establish customer experience priorities, define success measures, and drive execution against strategic objectives.
Facilitate decision-making and issue resolution for complex customer experience challenges and strategic initiatives.
Influence stakeholders across Business Banking and enterprise functions to drive alignment, accountability, and customer-focused outcomes.
Follow applicable risk programs, Wells Fargo policies, and procedures; fulfill risk and compliance obligations; escalate and remediate issues; and make sound risk decisions.