Lead Boat/ATV Sales Outfitter

Bass Pro Shops•Anchorage, AK

About The Position

The Lead Boat/ATV Sales Outfitter assists the Marine Group Sales Manager with daily department operations, including merchandise presentation, inventory control, pricing, sales enhancements, sales team training and coaching, and customer service. The role also performs sales and customer service activities to help boat and ATV customers make informed purchasing decisions. The position provides daily leadership and direction to department Outfitters, supports sales and operational goals, maintains product and promotional knowledge, and helps ensure accurate inventory, pricing, displays, and showroom presentation. It also manages customer leads and follow-up in the dealership CRM, supports sales consultants with CRM use and the selling process, and works with the Service Department to provide seamless customer deliveries. The Lead assists the GSM with special events and supervisory responsibilities, including interviewing, training, assigning and directing work, evaluating performance, resolving complaints and problems, and supporting a positive, harassment-free workplace. The position works under general supervision, follows established procedures while using innovation, and occasionally exercises independent judgment.

Requirements

High school diploma or equivalent.
Two to three years of supervisory experience.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze certain reports.
Ability to present information effectively and respond to questions from managers, Outfitters, customers, and the public.
Ability to conduct meetings and make presentations to small groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, inventory management systems, and dealer management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, Outfitters, and customers.
Ability to perform computer work and sit regularly; walk and stand occasionally; and lift up to 50 pounds occasionally.

Nice To Haves

Supervisory experience in a retail or sales environment is preferred.

Responsibilities

Support a strong commitment to world-class customer service and a pleasant, productive shopping experience.
Engage customers entering the department in a friendly and timely manner.
Support the GSM in achieving sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily leadership, direction, and motivation to department Outfitters, including preparing task lists and following up.
Meet with prospective customers to determine their boating or ATV needs and provide information to support informed purchasing decisions.
Maintain current product knowledge using available resources, including product brochures, the Internet, and product training meetings.
Stay aware of advertised items, current pricing structures, and promotions.
Ensure Sales Consultants stay current with and follow selling-skills training and direction, Tracker Way Certification, and annual recertification.
Coordinate with the Service Department to help ensure seamless customer deliveries.
Maintain the confidentiality of sensitive and personal information.
Prepare the showroom each morning, ensuring signage meets presentation standards and products are clean, presentable, and sellable; maintain product integrity and cleanliness throughout the day.
Generate and manage leads and prospects in the provided CRM, including entering new customers and documenting follow-up activities and daily customer tasks before and after the sale.
Assist Sales Consultants with training and application of the dealership CRM.
Resolve customer and Outfitter opportunities with the GSM and HR Manager.
Assist the GSM with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, displays, signage, advertised-item pricing, and online inventory integrity.
Assist the GSM with supervisory responsibilities, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free working environment.
Meet and exceed individual monthly sales goals and contribute to department and company monthly sales goals.
Assist department Sales Consultants with the selling process to help meet and exceed individual and company monthly sales goals.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental insurance.
Vision insurance.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.