FOH - Lead Bartender

Saho Hospitality Group•Palm Beach, FL

About The Position

The Lead Bartender is a skilled bartender with the potential to grow as a bar leader. The role provides quality customer service, demonstrates beverage knowledge, and continues to learn about beverage products and related equipment. The Lead Bartender builds customer relationships and fosters a positive, friendly restaurant environment. The position may also perform other duties assigned by the manager or assistant manager. The Lead Bartender mentors and trains new hires, provides technical guidance, and helps maintain service standards and consistent drink preparation. When a manager is absent, the Lead Bartender may supervise opening or closing duties and communicate staffing or facility issues to management. The role serves bar guests and dining-room guests, prepares cocktails and coffee drinks when needed, maintains bar stock and cleanliness, handles tabs and cash checkout, and supports service in the lounge, bar, and dining room. The position requires teamwork, the ability to work quickly and under pressure in a high-volume environment, communication and comprehension in English, attention to established standards, and the ability to lift up to 25 pounds. The company states that it will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Requirements

Ability to work as part of a team, work quickly, and follow directions.
Very basic food handling, preparation, and cleaning skills are welcomed.
Time-management skills and ability to work under pressure in a high-volume production environment.
Ability to communicate and understand directions in English to ensure workplace safety.
Ability to understand, respond to, and engage with coworkers, managers, and guests in English.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow established standards.
Ability to lift up to 25 pounds.

Responsibilities

Train new hires on product knowledge and service standards and act as a mentor.
Supervise opening or closing duties in the absence of a manager and communicate staffing or facility issues to management by telephone.
Report service, maintenance, and quality concerns to management.
Respond proactively to prevent customer service situations and report customer complaints to the manager on duty.
Provide quality control and standardize the team's execution of recipes.
Participate as a member of the opening team at a new location.
Uphold the integrity of the business by adhering to ethical standards, maintaining product and service quality, and representing the establishment positively.
Greet bar guests and welcome guests waiting for tables.
Prepare cocktails and coffee drinks for the dining room when no barista is present, and serve bar guests.
Use proper measurements for cocktail ingredients, especially signature cocktails.
Require a credit card to open tabs that are not being closed immediately.
Ensure drinks are correctly entered on checks.
Maintain correct pars of beer, wine by the glass, juices, and water in bar refrigerators.
Maintain the appearance of the bar throughout service.
Complete the closing bar checklist before departure unless otherwise assigned by management.
Complete cash drawer checkout after each shift and place the cash payments amount in a separate envelope in the office with only the checkouts.
Maintain organization and cleanliness of the bar and front lounge according to Health Department standards.
Requisition liquor, beer, and wine; keep the bar stocked and restock based on needs.
Ensure ingredients and garnishes are available for beverages and signature cocktails.
Communicate problems with facilities or equipment, such as lighting or cooling units, to management immediately.
Leave the bar and coffee station clean and fully stocked at the end of the shift.
Assist with delivery tablets and delivery couriers as needed.
Maintain expertise on the food, wine, and cocktail menus and be knowledgeable about the brand and its offerings.
Attend continuing education classes when provided.
Promote the cart featuring champagne, cocktails, and after-dinner drinks, including upselling.
Work in the lounge and bar, make drinks, serve tables, and take drink or food orders in the dining room.