FOH - Lead Bartender

SA Hospitality Group•Palm Beach, FL

About The Position

SA Hospitality Group is an Italian-inspired hospitality company founded by Gherardo Guarducci and Dimitri Pauli. Since 2003, it has expanded its Sant Ambroeus, Casa Lever, and Felice brands across New York City and other locations. The Lead Bartender is a skilled bartender with the potential to grow as a bar leader. The role implements training and provides technical guidance to new team members while delivering quality customer service and continually building knowledge of beverage products and related equipment. The Lead Bartender builds customer relationships and fosters a positive, friendly restaurant environment, and performs other duties assigned by the manager or assistant manager. The position combines leadership and bar service responsibilities. It includes training and mentoring new hires, maintaining service and product standards, supporting opening and closing operations when a manager is absent, and communicating concerns to management. The Lead Bartender prepares and serves drinks, keeps the bar stocked, clean, organized, and compliant with Health Department standards, and may work in the lounge, serve tables, and take dining-room orders. The role also includes promoting the beverage cart and upselling its offerings.

Requirements

Ability to work as part of a team, work quickly, and follow directions.
Time-management skills and ability to work under pressure in a high-volume production environment.
Ability to communicate and understand directions in English for workplace safety, and to understand, respond to, and engage with coworkers, managers, and guests in English.
Active listening and learning skills.
Reading and speaking comprehension skills.
Discipline to follow established standards.
Ability to lift up to 25 pounds.

Nice To Haves

Very basic food handling, preparation, and cleaning skills are welcomed.

Responsibilities

Train and mentor new hires on product knowledge and service standards.
Supervise opening or closing duties when a manager is absent, and contact management about staffing or facilities issues.
Report service, maintenance, quality concerns, and customer complaints to management.
Proactively respond to prevent customer-service issues.
Maintain quality control and standardize the team's execution of recipes.
Participate as a member of the opening team at a new location.
Uphold the integrity of the business by following ethical standards, maintaining product and service quality, and representing the establishment positively.
Greet bar guests and welcome guests waiting for tables.
Prepare cocktails and coffee drinks when no barista is present, and serve bar guests.
Measure cocktail ingredients correctly, especially for signature cocktails.
Require a credit card to open tabs that will not be closed immediately.
Ensure drinks are entered correctly on checks.
Maintain correct stock levels of beer, wine by the glass, juices, and water in bar refrigerators.
Maintain the appearance of the bar throughout service.
Complete the closing bar checklist before departure unless otherwise assigned by management.
Check out the cash drawer after each shift and place cash payments in a separate envelope in the office with the checkouts.
Keep the bar and front lounge organized and clean according to Health Department standards.
Requisition liquor, beer, and wine; keep the bar stocked and restock as needed.
Ensure ingredients and garnishes are available for beverages and signature cocktails.
Immediately communicate problems with facilities or equipment, including lighting and cooling units, to management.
Leave the bar and coffee station clean and fully stocked at the end of the shift.
Assist with delivery tablets and delivery couriers as needed.
Maintain expertise in the food, wine, and cocktail menus and attend continuing-education classes when provided.
Develop expertise in the brand and its offerings.
Promote the new cart featuring champagne, cocktails, and after-dinner drinks, including upselling.
Work in the lounge and bar, make drinks, serve tables, and take drink or food orders in the dining room.