FOH Lead

ISS•Midland, TX

About The Position

The FOH Lead supports a busy food-service operation by providing welcoming customer service, maintaining merchandise and inventory, and transporting prepared foods from the production kitchen to service locations. The role includes maintaining the contracted coffee program, restocking and rotating products, completing HACCP temperature-control requirements, and keeping marketplace (MK) areas clean, organized, and attractively presented. The employee must follow safety and HSEQ policies, work effectively during busy periods, and take direction from the Chef, Front of the House Manager, and Catering Manager. A valid state driver's license is required.

Requirements

Passion for customer service.
Positive attitude; dependable and reliable.
Ability to communicate effectively.
Ability to smile and remain calm under busy working conditions.
Valid state driver's license.
Ability to work under pressure and time deadlines during peak periods.
Ability to work on feet for up to 8 hours a day, excluding breaks.
Ability to lift a minimum of 25 pounds.
Wear the proper uniform and comply with the dress code, including non-slip shoes and a name tag.
Arrive on time for all shifts and maintain a professional appearance.

Responsibilities

Maintain product inventory at established levels.
Maintain the contracted coffee program.
Recognize products and accurately restock and rotate them.
Smile, greet, and serve customers, making them feel welcome.
Complete necessary HACCP procedures to ensure safe temperature control.
Display merchandise attractively.
Maintain all MK areas in a neat, clean, and attractive manner.
Label items and display signs for them.
Restock all MKs with adequate product throughout the day.
Drive a company delivery vehicle to transport prepared foods from the production kitchen to service locations according to a predetermined schedule.
Follow safety rules and actively prevent accidents.
Adhere to HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.
Perform other duties as assigned by management.