Lead Account Executive, Direct Sales

Merative

1d•$193,530 - $290,294•Remote

About The Position

Cúram by Merative is hiring a Lead Account Executive to manage relationships with government clients using Cúram solutions and lead sales execution in the Northeast Region of the United States. The role combines primary relationship management and trusted-advisor responsibilities with territory sales, including pipeline development from opportunity identification through new-logo attainment. The position calls for expertise in eligibility, Health and Human Services programs, government technology environments, and public-sector modernization initiatives. The account executive builds relationships across client organizations, understands their business objectives and technology environments, develops strategic account plans, and leads regular customer engagements. They work with Merative’s consulting, product, delivery, support, customer success, and leadership teams to address client needs, support successful outcomes, and help customers maximize the value of their Cúram investments. The role also supports customer roadmaps, modernization efforts, renewals, amendments, and account growth. This is a remote-first role with regular collaboration across customer and internal teams. Travel is required up to 50% for customer engagements, executive meetings, conferences, and other business needs. The preferred candidate is ideally located in the Northeastern United States. The stated compensation range is $193,529.58–$290,294.38 USD; for base-salary-plus-commission sales roles, the range represents on-target earnings.

Requirements

Bachelor's degree or an equivalent combination of education and professional experience.
At least 5 years of experience in account management, client relationship management, customer success, consulting, or a related role.
Experience supporting enterprise, technology, consulting, or public-sector customers.
Demonstrated ability to build and strengthen relationships with executive and senior-level stakeholders.
Experience working with complex customer environments and coordinating across multiple stakeholders.
Ability to understand customer business and program needs and translate them into effective account strategies.
Strong communication, presentation, facilitation, and relationship-management skills.
Strong problem-solving, collaboration, and organizational skills.
Ability to manage multiple priorities and work effectively across cross-functional teams.
Ability to work independently while maintaining strong alignment with internal and external stakeholders.
Willingness to travel periodically to support customer engagements and business needs.

Nice To Haves

Experience supporting government agencies, particularly Health and Human Services organizations.
Knowledge of social program management, public benefits, or government technology environments.
Experience with government technology modernization or complex enterprise software solutions.
Experience managing complex, long-term enterprise customer relationships.
Understanding of government procurement and contracting processes.
Experience supporting customer roadmaps, solution adoption, or modernization initiatives.
Experience working within matrixed organizations and coordinating across product, consulting, delivery, support, and leadership teams.
Experience as a government client and eligibility subject matter expert, with responsibility for procuring and/or managing contractors from implementation through operations.
Location in the Northeastern U.S., with convenient access to customers and prospects in the region.

Responsibilities

Serve as the primary relationship manager for assigned customer accounts.
Serve as the sales executive for the Northeast Region of the United States, building pipeline from identification through new-logo attainment.
Build and maintain trusted relationships with executive sponsors, program leaders, business stakeholders, and operational teams within client organizations.
Develop a deep understanding of customer business goals, challenges, priorities, and technology environments.
Develop and maintain strategic account plans that support long-term customer success, retention, and growth.
Lead regular customer engagements, including account reviews, strategic planning discussions, status meetings, and executive business reviews.
Advise customers and prospects as an eligibility subject matter expert, connecting business and program priorities with relevant Cúram solutions and services.
Collaborate with consulting, product management, delivery, support, customer success, and leadership teams to address customer needs and align key initiatives.
Advocate for customers within Merative by helping escalate and resolve issues and maintain a positive customer experience.
Support customer roadmap development and ongoing modernization initiatives.
Identify opportunities for customers to expand adoption and increase the value realized from existing solutions and services.
Facilitate customer and prospect discussions and presentations to understand requirements and support account and opportunity objectives.
Support contract renewals, amendments, and ongoing account management activities.
Maintain awareness of industry trends, regulatory developments, and emerging priorities affecting government Health and Human Services organizations.
Represent Merative at customer meetings, executive briefings, conferences, and industry events, as appropriate.