Account Executive 3, Enterprise Direct Sales

Comcast • Knoxville, TN

2d

About The Position

Responsible for selling Comcast Commercial Internet, Video, and Voice services to mid-size and large businesses. Works as part of a team to drive sales through prospecting and relationship cultivation with institutions in designated territories. Delivers live sales presentations, develops relationships with businesses and the community, and positions the Comcast brand as part of the sales strategy. The role requires in-depth experience and knowledge in its discipline, independent prioritization of work, and serving as a resource for less-experienced colleagues.

The Account Executive develops and manages a sales territory, generates leads, pursues sales targets, and retains customers by delivering a strong customer experience. The role also involves working with internal teams to meet service expectations, maintaining sales records and reports, and regularly attending customer meetings outside the office. Work may include nights, weekends, variable schedules, and overtime as necessary.

Requirements

• 5–7 years of relevant work experience.
• Excellent verbal and written communication, presentation, persuasion, and negotiation skills.
• Some knowledge of network design and MAN technologies and designs, including DSx, OC-x, WDM, and Ethernet.
• Some knowledge of internet technologies, functionality, and services; voice network technologies including VoIP; data networking technologies and services including LAN, MAN, WAN, and VPN; networking protocols with emphasis on Layers 1, 2, and 3; customer premise voice and data equipment; business continuity and disaster recovery concepts; and E-rate contracting processes and procedures.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• A bachelor's degree is stated, though Comcast may also consider applicants with some combination of coursework and experience, or extensive related professional experience.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Create and deliver face-to-face sales presentations demonstrating knowledge of current Comcast products and services.
• Sell to exceed departmental financial and unit targets.
• Monitor the competitive landscape and emerging technologies to position Comcast Business Services in the marketplace.
• Develop the sales territory, including cultivating local partnerships and organizational affiliations.
• Generate leads among targeted businesses through prospecting activities such as cold calling, canvassing, customer referrals, and partner relationships.
• Promote and position the Comcast brand within the territory.
• Retain customers by delivering on the Comcast Credo and ensuring a superior customer experience.
• Build customer relationships to drive retention and work with internal teams to meet operational efficiency and service-level expectations.
• Maintain accurate sales records and prepare sales and activity reports as required.
• Attend regular out-of-office customer meetings and use verbal, written, presentation, persuasion, and negotiation skills.
• Exercise independent judgment and discretion in significant matters.
• Maintain regular, consistent, and punctual attendance.
• Perform other duties and responsibilities as assigned.
• Understand and follow Comcast's Operating Principles; prioritize the customer experience; learn and advocate for Comcast technology, products, services, and digital tools; work collaboratively; participate in the Net Promoter System; drive results and growth; support inclusion; and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Comcast offers an array of benefits options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally. Applicants are directed to the careers-site benefits summary for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level