Account Executive 3, Enterprise Direct Sales- Strategy, Comcast Business

Comcast•Indianapolis, IN

About The Position

The Account Executive is responsible for sales strategy for Comcast High Capacity Ethernet Networks, Internet, Video, and Voice-based services to Government, Education, and Medical (G.E.M.) institutions and complex enterprise customers. As part of a team, the role drives sales by acquiring, developing, and managing strategic prospective clients in designated territories. The Account Executive delivers live sales presentations, develops client and community relationships, and positions the Comcast brand as part of the sales strategy. The role requires in-depth experience and knowledge in its discipline, independent prioritization of work, and the ability to serve as a resource to less experienced colleagues. It includes regular customer meetings outside the office, territory and partnership development, prospecting, customer retention, and collaboration with internal teams to meet service expectations. The position requires regular, punctual attendance and availability for nights, weekends, variable schedules, and overtime as necessary.

Requirements

5–7 years of relevant work experience.
Skills in cold calling, customer relationships, direct selling, and sales.
Knowledge of network design and MAN technologies and designs, including DSx, OC-x, WDM, Ethernet, Internet technologies, functionality and services, voice network technologies including VoIP, data networking technologies including LAN, MAN, WAN, and VPN, networking protocols with emphasis on Layers 1, 2, and 3, customer premise equipment for voice and data, business continuity and disaster recovery concepts, and E-rate contracting processes and procedures.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
Strong verbal and written communication, presentation, persuasion, and negotiation skills.

Nice To Haves

Bachelor's degree; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

Create and deliver face-to-face sales presentations to strategic prospective clients, demonstrating knowledge of current Comcast products and services.
Sell to exceed departmental financial and unit targets.
Monitor competitors and emerging technologies to position Comcast Business Services in the marketplace.
Develop territory sales strategy, identify strategic partnerships, plan territory development, and cultivate local partnerships and organizational affiliations.
Research and generate leads with targeted businesses through cold calling, canvassing, customer referrals, and partner relationships.
Promote and position the Comcast brand within the territory.
Retain customers by delivering a superior customer experience and maintaining and building customer relationships.
Work with internal teams to ensure operational efficiency and service levels meet or exceed customer expectations; provide strong customer service and follow-up.
Maintain accurate sales records and prepare sales and activity reports as required.
Attend regular customer meetings outside the office and use verbal, written, presentation, persuasion, and negotiation skills.
Exercise independent judgment and discretion in significant matters.
Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
Follow Comcast's Operating Principles, put customers first, learn and advocate for Comcast technology and services, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.
Perform other duties and responsibilities as assigned.