Account Executive 3, Enterprise Direct Sales

Comcast•Atlanta, GA

About The Position

Responsible for selling Comcast Commercial Internet, Video, and Voice services to mid-size and large businesses. Works as part of a team to drive sales through prospecting and relationship cultivation with institutions in designated territories. Designs and delivers live sales presentations, develops relationships with businesses and the community, and positions the Comcast brand as part of the sales strategy. The role requires in-depth knowledge and experience in its discipline, independent prioritization, and the ability to serve as a resource for less experienced colleagues. The position includes regular customer meetings outside the office and requires consistent, punctual attendance. The employee must be able to work nights and weekends, variable schedules, and overtime as necessary. Other duties and responsibilities may be assigned. Comcast describes its benefits as a range of options, expert guidance, and always-on tools intended to support employees physically, financially, and emotionally; details are available in the company’s benefits summary.

Requirements

5–7 years of relevant work experience.
Bachelor’s degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
Knowledge of network design and MAN technologies and designs, including DSx, OC-x, WDM, and Ethernet.
Knowledge of Internet technologies, functionality, and services; voice network technologies, including VoIP; and data networking technologies, functionality, and services, including LAN, MAN, WAN, and VPN.
Knowledge of networking protocols, especially Layers 1, 2, and 3; customer premise voice and data equipment; business continuity and disaster recovery concepts; and E-rate contracting processes and procedures.
Ability to deliver sales presentations and demonstrate customer service, direct selling, and sales skills.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
Regular, consistent, and punctual attendance.

Nice To Haves

Bachelor’s degree.

Responsibilities

Create and deliver face-to-face sales presentations demonstrating knowledge of the latest Comcast products and services.
Sell to exceed departmental financial and unit targets.
Monitor the competitive landscape and emerging technologies to position Comcast Business Services in the marketplace.
Develop the sales territory, including cultivating local partnerships and organizational affiliations.
Generate new leads with targeted businesses through prospecting activities such as cold calling, canvassing, customer referrals, and partner relationships.
Promote and position the Comcast brand within the territory.
Retain customers by delivering on the Comcast Credo and ensuring a superior customer experience.
Build and maintain customer relationships to drive retention, coordinating with internal teams to meet and exceed customer expectations for operations and service levels.
Maintain accurate, quality sales records and prepare sales and activity reports as required.
Attend regular out-of-office customer meetings and use verbal and written communication, presentation, persuasion, and negotiation skills.
Exercise independent judgment and discretion in significant matters.
Meet regular, consistent, and punctual attendance expectations.
Work nights and weekends, variable schedules, and overtime as necessary.
Understand and follow Comcast’s Operating Principles; prioritize customer experience, learn and advocate for Comcast technology and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.
Perform other duties and responsibilities as assigned.