Laundry Manager

Marriott•Greensboro, GA

6d•$62,000 - $78,000

About The Position

The Laundry Manager is responsible for hotel laundry operations and services, directing and working with employees to wash, dry, and iron linen for guest rooms and the Food and Beverage/Culinary Department within established time constraints. The role maintains a safe and clean work environment and strives to ensure guest and employee satisfaction while maximizing the department’s financial performance. The manager oversees daily operations, employees, workflow, supplies, equipment, safety, budgets, and service quality. The position also leads employee development and performance processes, supports exceptional guest service, and works with Engineering on laundry equipment maintenance. The role is part of The Ritz-Carlton and Marriott International, whose stated culture emphasizes luxury service, the Gold Standards, inclusion, and employee empowerment.

Requirements

High school diploma or GED.
Two years of experience in laundry, housekeeping, or a related professional area.

Responsibilities

Manage day-to-day laundry operations, ensuring quality, standards, and customer expectations are met.
Supervise and manage employees and understand their duties well enough to cover absences.
Communicate and monitor safety procedures, codes, and processes, and ensure employees understand them.
Review budgets, operating statements, and payroll progress reports to support department financial management.
Maintain consistent workflow to minimize production peaks and valleys.
Raise issues with the department manager and Human Resources as necessary.
Determine whether events or processes comply with applicable laws, regulations, or standards.
Supervise daily laundry shift operations and ensure compliance with policies, standards, and procedures.
Order and manage supplies, equipment, tools, and uniforms needed by employees; order cleaning supplies and uniforms within budget.
Manage department operations to support hotel financial goals and achieve or exceed budgeted goals, including controllable expenses.
Work with Engineering on laundry equipment maintenance needs.
Participate in departmental meetings and communicate departmental goals consistently.
Operate department equipment as needed and report malfunctions.
Develop, maintain, and use backup plans for equipment breakdowns.
Evaluate and implement new techniques, supplies, and equipment.
Maintain employee productivity and build trust, respect, cooperation, and collaborative relationships within the team.
Lead by example, use effective interpersonal and communication skills, encourage others, and support sound business decision-making.
Provide exceptional customer service and support guest satisfaction and retention; communicate guest needs and provide guidance, feedback, and coaching to improve service.
Set a positive example for guest relations and empower employees to provide excellent customer service.
Recognize employee successes and contributions across all shifts.
Identify employee development needs and coach, mentor, or otherwise help employees improve their knowledge and skills.
Recruit, interview, select, hire, and promote employees.
Manage staffing levels, schedule employees according to business demands, and track time and attendance.
Solicit employee feedback, use an open-door policy, review employee satisfaction results, and address employee concerns.
Manage progressive discipline and employee performance appraisals.
Administer hotel policies fairly and consistently and ensure disciplinary procedures and documentation follow applicable SOPs and LSOPs and support the Peer Review Process.