Housekeeping & Laundry Manager

Ohio Living•Westminster, CO

13d

About The Position

The Housekeeping and Laundry Manager plans, organizes, develops, and directs the overall operation of the Housekeeping and Laundry Department in accordance with company standards and applicable federal, state, and local standards, guidelines, and regulations. The goal is to maintain the life plan community in a clean, safe, and comfortable manner. The role manages housekeeping operations such as cleaning, washing, dusting, sweeping, vacuuming, and mopping, as well as laundry operations including collection, laundering, redistribution, and inventory of linens and resident laundry. The manager coordinates services with other departments, maintains department policies and procedures, and may serve as a working supervisor when needed. The manager oversees quality, compliance, and risk management; inspects work areas and equipment; addresses concerns identified through quality assurance or regulatory inspections; serves on committees; and protects the confidentiality of resident information. The role also manages and develops departmental staff, responds to residents’ and staff members’ needs and complaints, and assists with departmental budgets and asset management.

Requirements

High school diploma or equivalent.
Three years of experience in housekeeping and/or laundry operations management.
Knowledge of laundry and/or housekeeping practices, procedures, standards, guidelines, and regulations in a long-term care environment.
Proficiency with Windows, Microsoft Office (Word, Excel, and PowerPoint), and the internet.
Ability to read, write, speak, and understand English.
Ability to lift, transfer, push, or pull residents or patients, equipment, or supplies weighing up to 50 pounds.
Occasional weekend, evening, and holiday work.
On-call availability 24/7 for emergencies.

Nice To Haves

Bachelor’s degree in a related field.
Certified Executive Housekeeper designation from the International Executive Housekeepers Association (IEHA).
Certified Laundry and Linen Management (CLLM) designation from the Association for Linen Management (ALM).
Experience in a long-term care facility, hospital, or other related medical facility.

Responsibilities

Plan, organize, develop, and direct housekeeping and laundry activities.
Manage cleaning functions to maintain a clean and safe environment for residents, visitors, and staff throughout the life plan community.
Manage collection, laundering, redistribution, and inventory of linens and resident laundry, ensuring adequate supplies are available.
Coordinate services and activities with other departments to support continuity of care.
Develop and maintain housekeeping and laundry policies and procedures; serve as a working supervisor when needed.
Ensure necessary equipment and supplies are maintained and operable, and inspect work areas and equipment at least weekly.
Help identify and record housekeeping and laundry tasks that may involve exposure to blood or body fluids.
Review, develop, and implement plans of correction for concerns or deficiencies found through quality assurance and state or city survey inspections.
Serve on committees, including the life plan community’s Safety Committee, attend meetings, and provide oral or written departmental reports.
Maintain the confidentiality of resident information.
Manage Housekeeping and Laundry Department staff, foster a positive work environment, interview and select new direct reports, and orient them.
Set performance expectations, evaluate direct reports, provide developmental guidance, and monitor compliance with organizational requirements.
Work with Human Resources when staff circumstances require further documentation or intervention.
Participate in planning, scheduling, conducting, and monitoring staff in-service training, on-the-job training, and orientation.
Ensure there is a reasonable staffing plan for employee absences and vacant direct-report positions.
Respond promptly and thoughtfully to departmental staff questions, requests, and work products submitted for review and approval.
Listen and respond to residents’ and staff members’ needs, and review and respond to their complaints and grievances within the manager’s areas of responsibility.
Ensure resident personal and private property rights are followed by maintenance staff.
Assist with development of departmental operating and capital budgets and maintain operations within those budgets.
Take appropriate action to ensure physical assets are maintained to company standards and provide input on capital project priorities.
Perform other duties as assigned.