Last Mile Site Manager

A.P. Moller - Maersk•Mesa, AZ

2d•$70,000 - $75,000

About The Position

The Last Mile Site Manager oversees daily last-mile delivery operations across assigned Lowe’s stores and markets. The role ensures safe, efficient, and on-time deliveries while maintaining relationships with store leadership, transportation contractors, and internal operational teams. The manager is the primary point of contact for operational issues and takes ownership of delivery performance, communication, and issue resolution. The position monitors delivery routes and performance, coordinates with third-party transportation contractors, reviews routing and dispatch, manages store relationships and field visits, and tracks key performance indicators. It also addresses driver and contractor performance, provides operational reporting and escalations to leadership, and follows up on outstanding issues until resolved. The schedule is Tuesday–Saturday or Sunday–Thursday, with travel between assigned stores and operational facilities.

Requirements

Strong communication and problem-solving skills.
Ability to manage multiple stores and priorities simultaneously.
Strong organizational and time-management abilities.
Comfort working in a fast-paced operational environment.
Proficiency with Microsoft Teams, Excel, and delivery management systems.
Willingness to travel between assigned stores and operational facilities.

Nice To Haves

Experience in transportation, logistics, or last-mile delivery.

Responsibilities

Monitor daily delivery routes, driver progress, and completion, ensuring deliveries meet scheduled customer time windows.
Identify and resolve delivery delays, missed stops, and service failures.
Coordinate with third-party transportation contractors and ensure adequate truck and driver capacity for daily volume.
Review and validate routes using FarEye and DispatchTrack, working with routing teams to optimize delivery sequences.
Identify geographic challenges, excessive mileage, and inefficient routes; review co-mingled routes for operational feasibility.
Verify that orders are properly routed and released for delivery.
Conduct regular store visits and driver ride-alongs.
Build relationships with Store Managers, Assistant Store Managers, and Back-End Supervisors; address store concerns and provide timely updates about delivery challenges.
Identify opportunities to improve the customer delivery experience.
Monitor on-time delivery performance, completion rates, service failures, early arrivals, late deliveries, and customer complaints.
Support improvements to Likelihood to Recommend (LTR) scores and develop corrective action plans for underperforming stores and contractors.
Communicate daily with transportation contractors and address driver performance, attendance, and professionalism.
Ensure compliance with safety and operational requirements, and monitor truck availability, equipment issues, and capacity gaps.
Escalate contractor performance concerns when necessary.
Provide daily operational updates to leadership, escalate critical issues with facts and recommended solutions, and participate in daily performance and operational calls.
Maintain accurate reporting on delivery performance, routing, and capacity; follow up on outstanding issues until resolved.
Review assigned markets and delivery performance each morning, monitor active routes and exceptions throughout the day, and review next-day routing for operational readiness.
Conduct field visits or ride-alongs as directed and provide leadership with timely updates and escalations.