Lasik Vision Coordinator

Shah Eye Center•Mission, TX

13d

About The Position

Shah Eye Center is seeking an energetic, sales-driven Lasik Coordinator to counsel prospective and current patients who have inquired about Lasik procedures. Counseling is provided by telephone and one-on-one. The coordinator conducts patient interviews and gathers case histories, and educates patients about the risks and benefits of Lasik eye surgery. The role also involves scheduling comprehensive examinations, eye surgery, and follow-up visits; backing up minor-surgery scheduling; entering marketing and clinical outcome data; discussing payment plans and credit options; and coordinating, planning, and ordering Lasik educational marketing materials. The coordinator assists with marketing activities and health fairs, keeps lead trackers updated, reports weekly on leads to Administration, and handles phone calls, emails, and customer inquiries. Other duties may be assigned by management.

Responsibilities

Counsel prospective and current patients about the benefits, treatments, and risks of Lasik eye surgery by telephone and one-on-one.
Conduct patient interviews and gather case histories.
Scan Lasik charts and assist technicians during Lasik surgeries.
Schedule comprehensive examinations, eye surgery, and follow-up visits; provide backup for scheduling minor surgeries.
Enter marketing and clinical outcome data.
Discuss payment plans and credit options with patients.
Coordinate, plan, and order Lasik educational marketing literature, including refractive kits.
Assist with marketing activities and health fairs.
Maintain contact with the marketing team regarding social media and patient written and video testimonials.
Reply to emails from the website.
Update lead trackers and present weekly lead reports to Administration.
Answer phone calls, respond to emails, and handle inquiries from clients or customers.
Perform other duties as assigned by management.