LAS Operations Training Specialist

Abbott•Madison, WI

10d•Onsite

About The Position

The LAS Operations Training Specialist prepares, facilitates, and delivers training for new and existing LAS team members and equipment users. The role ensures learners are properly trained and meet required competencies. The specialist shadows the equipment service team to build knowledge of service activities and day-to-day expectations, updates training materials, assessments, and competencies to reflect current processes, and completes learner competencies and end-user proficiency assessments. Training documentation must be filed appropriately and maintained in accordance with applicable policies and procedures. The specialist schedules and leads technical classes, adapts instruction to learner needs, and provides customer-centric training through classroom instruction, in-lab coaching, hands-on or on-the-job instruction, virtual training, and other appropriate modalities. The role evaluates training effectiveness, answers technical questions or seeks guidance, supports retraining, collaborates with trainers and other teams, and helps develop team members’ training expertise and skills. The position also supports the company’s Quality Management System and regulatory requirements. The position is based at Abbott’s Madison, Wisconsin location. It involves travel, the ability to travel between Madison locations, overtime as needed, and compliance with applicable personal protective equipment requirements. Physical and work activities include lifting up to 40 pounds, prolonged sitting, standing, and walking, and regular use of mobile devices, tablets, or computers and typing.

Requirements

Bachelor’s degree in Engineering (such as mechanical, electrical, or industrial), Training and Development, or a field related to the essential duties; or an associate degree and 2 years of relevant experience in lieu of a bachelor’s degree.
At least 2 years of experience as a technical trainer, corporate trainer, or in related training work.
At least 2 years of experience servicing laboratory or medical equipment.
Strong understanding of instructor-led, virtual instructor-led, technical, and/or hands-on/on-the-job training.
Strong computer skills, including internet navigation, virtual meeting tools, email, word processing, and data and records management.
Ability to perform the essential duties with or without accommodation.
Currently authorized to work in the country where the work will be performed; visa sponsorship is not available.
Ability to work collaboratively and build working relationships with colleagues at all levels.
Excellent written and oral communication and interpersonal skills.
Ability to lead and motivate others, including without formal authority.
Ability to adapt to changing workloads and circumstances, quickly understand new information, and continually learn and apply new training skills.
Strong time-management and organizational skills, attention to detail, and ability to remain focused when working independently.
Ability to accurately follow written and verbal instructions.
Proficient in Microsoft Suite products.
Ability to work overtime as needed.
Ability to lift up to 40 pounds for approximately 15% of a typical day.
Ability to use a mobile device, tablet, or computer and/or type for approximately 50% of a typical day.
Ability to travel and to travel between Madison locations; travel may include overnight or weekend travel.
Ability to comply with applicable personal protective equipment requirements.

Nice To Haves

Experience working in a regulated environment, particularly under FDA, ISO, CAP, and/or CLIA requirements.
Knowledge of ISO 17025:2005 and 21 CFR Part 820 requirements related to inspection, measuring, and test equipment.
At least 1 year of experience working with automated equipment, such as PLCs, robotics, electrical motor controls, machine design, or system I/O.
At least 1 year of experience troubleshooting automated equipment.
Familiarity with manufacturing engineering principles.
Basic understanding of Lean Six Sigma problem-solving methodology.

Responsibilities

Schedule, communicate, and lead technical training classes.
Adapt training style to meet learner needs and deliver customized classroom, in-lab, hands-on/on-the-job, virtual, and other training as appropriate.
Build customer relationships and deliver customer-centric training solutions.
Evaluate the effectiveness of training and respond to technical questions or seek guidance when answers are unknown.
Assist in retraining employees as needed.
Help develop team members’ training expertise, behaviors, mindsets, and skillsets.
Collaborate with other trainers cross-functionally.
Create, edit, and maintain training materials and process documentation.
Maintain accurate training records in accordance with applicable policies and procedures.
Work with the equipment service team to schedule shadowing of different service events.
Complete assigned learner competencies and end-user proficiency assessments, and file training documentation appropriately.
Support and comply with company Quality Management System policies and regulatory requirements.
Maintain regular and reliable attendance and uphold company values of accountability, innovation, integrity, quality, and teamwork.