Training Operations Specialist

HCA Healthcare • Nashville, TN

1d

About The Position

The Training Operations Specialist improves consistency in training support processes and provides reliable reporting for leadership. The role centralizes training logistics, learner support, assignments and intake, trainer systems support, schedule and process analysis, and automation development, enabling trainers to focus on facilitation and the learner experience. The specialist supports training programs by coordinating operations, assisting learners and trainers, producing operational reporting, and developing and maintaining workflows and tools that reduce manual work and improve reliability. The role also maintains documentation and shared resources, protects sensitive information, and leads continuous improvement across training operations.

Requirements

• Bachelor’s degree in Education, Communication, or Learning Sciences; equivalent work experience may substitute for the degree requirement.
• At least one to two years of training and/or development experience.
• Maintain confidentiality of protected health information, employee information, and other sensitive business information.

Nice To Haves

• Experience leveraging learning technologies, business process automation, and analytics tools to support training, onboarding, enablement, operational reporting, and workflow optimization in fast-paced, cross-functional environments.

Responsibilities

• Own and execute training logistics and operational coordination for training programs.
• Manage learner support processes, including inquiries, intake, and assignment-related support.
• Coordinate class support needs before, during, and after delivery.
• Provide first-level support for training systems, LMS processes, virtual classroom tools, and related workflows, escalating technical issues when appropriate.
• Maintain operational documentation, process standards, and handoff practices.
• Make decisions that create consistency and accountability across recurring support tasks.
• Maintain confidentiality of protected health information, employee information, and other sensitive business information, and adhere to the organization’s Code of Conduct, Mission, and Values.
• Produce recurring and ad hoc reporting for training leadership.
• Analyze trainer and learner data to identify trends, bottlenecks, risks, and opportunities.
• Conduct schedule and process analysis to improve staffing visibility and workload planning.
• Build and maintain dashboards, trackers, and reporting tools to improve decision-making.
• Establish and monitor operational metrics tied to service quality, turnaround times, and workload distribution.
• Design, build, test, implement, and maintain automations that improve training operations.
• Create workflows, tools, trackers, forms, templates, and system solutions that reduce administrative burden.
• Partner with stakeholders to translate operational needs into practical automated solutions.
• Monitor automation performance, troubleshoot issues, and refine solutions over time.
• Standardize processes so automated workflows are sustainable and scalable.
• Maintain training operations resources, templates, job aids, process documentation, and shared repositories to support version control, accessibility, and consistent team execution.
• Lead continuous improvement efforts across logistics, learner support, reporting, and team workflows.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level