Training and Operations Specialist

Naples Soap Company•Fort Myers, FL

7d•Onsite

About The Position

Naples Soap Company is seeking a Training and Operations Specialist to drive consistency, performance, and growth across its retail locations in Florida. The role develops and executes training programs, improves store operations, supports leadership teams, and helps ensure strong customer experiences and sales performance. It is a hands-on position working closely with the District Manager, CEO, Store Managers, and retail teams, with travel throughout Florida and in-store support as needed.

Requirements

At least 3 years in a supervisory role; retail experience is required.
Strong knowledge of retail operations, team development, and customer service.
Proven ability to train, coach, and develop high-performing teams.
Highly organized, with the ability to manage multiple priorities.
Strong analytical and problem-solving skills.
Ability to think strategically and execute tactically.
Excellent communication and interpersonal skills.
Comfortable working in a fast-paced, evolving environment.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Self-motivated and able to work with minimal supervision.
Ability to travel throughout Florida to support store teams.
Flexible schedule, including nights, weekends, and holidays.
Valid Florida Driver’s License and ability to pass MVR and background screenings.
3 years of training and development experience required.
3 years of supervisory experience required.
3 years of retail management experience required.

Nice To Haves

Bachelor’s degree in Business or a related field, or equivalent experience.
Bilingual in Spanish and English.

Responsibilities

Identify training needs and partner with leadership to develop effective programs.
Track training completion and measure program effectiveness through performance and feedback.
Support Store Managers in executing training and operational improvements in conjunction with direction from the District Manager.
Evaluate employee performance, identify gaps, and implement solutions.
Improve operational processes to increase efficiency and consistency.
Develop retail teams in product knowledge, customer service, and sales execution.
Identify underperforming metrics and drive strategies to improve results.
Ensure stores maintain high standards in operations, appearance, and customer experience.
Work in-store as needed to support staffing and team development.