Large Loss Contents Property Adjuster - Field Estimating - Atlanta, GA

Allstate • Atlanta, GA

14d • $62,000 - $117,000

About The Position

The Large Loss Contents Property Adjuster handles escalated claims involving complex contents damage and provides policyholders with empathetic, timely support and claim resolution. The role investigates coverage, reviews damage, interprets policy terms, prepares contents estimates with onsite vendors using advanced video technology, and negotiates settlements in accordance with legal and business methodologies. The adjuster coordinates with structure and additional-living-expense (ALE) adjusters to support holistic claim handling, uses data and analytics to inform decisions, and maintains timely, accurate claim documentation.

The position requires independent work in the field or from a home office, travel, and customer communication by phone, email, and sometimes video. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with some weekend and extended hours as necessary. Virtual initial training and ongoing coaching and development are provided. Residency within the posted location is mandatory. Depending on applicable office or area requirements, the employee may need to obtain an adjuster and/or appraiser license within 60 days of hire. The role may qualify for a company car under annual mileage guidelines; personal vehicle use may be required until eligible, with mileage reimbursement for work use.

Requirements

• Valid driver's license and willingness to travel as part of the job.
• Residency within the posted location is mandatory.
• Willingness to work some weekends and extended hours when necessary.
• If required for the applicable office or area, obtain adjuster and/or appraiser license(s) within 60 days of hire.
• Active insurance license holders must terminate existing appointments before onboarding and may not hold outside appointments during employment; applicants with a resident producer license must surrender it when instructed by the licensing team.
• Ability to investigate claims independently, review property damage, interpret policies, and determine coverage.
• Ability to communicate clearly and professionally, negotiate settlements, manage multiple tasks, and work independently.
• For home-based work, a dedicated private workspace, appropriate desk and seating, and reliable internet with minimum speeds of 50 MB download and 5 MB upload are required.

Nice To Haves

• Three or more years of previous experience handling property insurance claims.
• Prior experience using estimating software such as Xactimate for complex contents estimating.
• Residence in the Metro Atlanta, Georgia area.
• Commitment to providing effortless customer service.
• Ability to identify creative solutions, treat setbacks as opportunities for improvement, and stay organized in a fast-paced environment.
• Applicable active licenses may qualify the candidate for a $1,000 licensing sign-on bonus.

Responsibilities

• Handle escalated claims files involving complex contents damage.
• Conduct thorough coverage investigations and ensure the policy is applied correctly.
• Collaborate with onsite vendors using advanced video technology to identify damage and prepare contents damage estimates.
• Communicate empathetically with customers and guide them through the claims process.
• Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business methodologies.
• Coordinate with structure and ALE adjusters to ensure holistic handling of claim files.
• Use data and analytics to inform and influence decision-making.
• Investigate property claims by reviewing damage and interpreting policies to determine coverage.
• Offer customers their preferred method of communication and keep them updated on claim progress.
• Use estimating tools, job aids, and settlement platforms to resolve claims.
• Maintain clear, timely, and accurate documentation in the claims system and protect the company financially by following policy agreements.

Benefits

• Benefits package from the first day of employment, including time off, healthcare, and retirement benefits.
• 401(k)/pension.
• Education reimbursement.
• Paid time off and a time-off policy intended to support work-life balance.
• Flexible scheduling.
• Initial and ongoing training.
• Competitive pay and support for continuous development and career advancement.
• Potential eligibility for a company car under company guidelines.
• Mileage reimbursement for personal vehicle use during work.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.
• Potential $1,000 licensing sign-on bonus for eligible candidates with applicable active licenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed